Sales Administrator na Poole Bay Holdings Management Ltd
Poole Bay Holdings Management Ltd · Poole, Reino Unido · Onsite
- Junior
- Escritório em Poole
Your Duties and Responsibilities
- Order Processing: Process sales orders accurately and efficiently, ensuring all details are correct and orders are fulfilled by the relevant deadline.
- Emails: You are responsible for monitoring and responding to your daily emails, with the assistance of Grammarly and Spell Check. Each email must be properly punctuated and grammatically correct.
- Answering Telephone Calls: You are responsible for answering inbound calls, serving as a point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services.
- Outbound Calls: You are responsible for contacting customers via telephone or email to discuss open quotations, failed orders or to provide general aftercare.
- Task Rota: It is your responsibility to manage your daily tasks. If a task cannot be completed before the relevant deadline, it must be reported to your supervisor or manager, who will then be able to assist.
- Reporting: Any customer feedback or problems must be logged on the relevant system, to allow for an audit trail. You must ensure that the relevant information has been logged and reported.
- Phone Times: You are expected to be available for phone calls between 9:00am and 5:00pm, excluding break / lunch times. Answering the telephone within two rings.
- Upsells: Upselling one product at the end of every telephone order.
- Marketing: You are required to liaise with the Marketing Team in a positive, supportive and collaborative manner when requesting product information to be changed on the website. This will be through the ticketing system.
- Warehouse: You will be required to liaise with our Stock Control and Packing Team, in a positive, supportive and collaborative manner to ensure queries are resolved or orders are sent correctly.
- Out of Office: You are responsible for notifying affected staff when you are on annual leave, this will also include setting an out of office on your emails.
- Communication: Ensure appropriate and timely communication with line manager in private 1 to 1 meetings, verbally and in emails.
- Group Values: To uphold PBH Group Values and policies.
- Instruction: To undertake any other reasonable management instruction.
- Reliability: You are expected to be punctual and reliable.
Person Specification
Benefits
- 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays (pro-rated for part-time staff)
- £200 per annum for health and wellbeing activity / gym membership (after 1 year of service)
- Voucher awards for ideas
- Social committee organising departmental events and activities
- Flu vaccinations
- Summer BBQ and/or Christmas party for whole company and partners
- Free parking
- Modern offices with kitchen and break facilities
- Community / Charity day with line manager approval
- Opportunity to get involved with events and initiatives to support local charities
- 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team!
- 10% discount at a local independent gym
- Ongoing support, development and training in line with needs of the role and business.
- Hybrid working (where appropriate)
- Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to £50)
- Auto-enrolment for eligible staff - 8% Pension with NowPensions – (3% Employer & 5% Employee)