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Access Coordinator - FT and PT - Remote for residents living in Greater Louisville area. na Sevencounties

Sevencounties · Louisville, Estados Unidos Da América · Remote

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Job Description:

1st shift schedule that includes weekend hours.

ESSENTIAL JOB FUNCTIONS

  • Demonstrating high-level customer service skills, professional etiquette and service excellence, provides telephone screening for individuals who utilize SCS Access.

  • Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable.

  • Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurately documentation in the electronic database.

  • Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection.

  • Effective routes/ transitions to CIC/Crisis team and/or identified program needs as appropriate.

  • Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.

  • Ensures compliance with all defined organization and Access standards.

  • Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)

  • Performs other duties as assigned.

EDUCATION

  • High School Diploma/ GED required.

  • Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred.
     

EXPERIENCE

  • One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) Three years (3) years of health care customer service or call center setting with High School Diploma/GED required.

  • High volume call center experience preferred.

  • Crisis counseling experience preferred.

  • Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred.

  • Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.

  • Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.

REQUIREMENTS

  • Reliable, high speed internet connection. In circumstances in which the high-speed internet fails, working onsite is required.

PHYSICAL DEMANDS

  • Position has no unusual physical demands.

  • May involve modestly unpleasant situations such as offensive language from callers.

COMPANY OR PERSONAL VEHICLE USAGE:  No

Time Type:

Full time

We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.

  • Health & Wellness
    • Medical Coverage
    • Dental Coverage
    • Vision Coverage
    • Flexible Spending Account
    • Health Savings Account
    • Short Term Disability
    • Long Term Disability - Company Paid

  • Financial Wellbeing
    • Competitive Compensation Packages
    • Life Insurance - Company Paid
    • Accidental Death & Dismemberment Insurance - Company Paid
    • 403b Retirement Plan with Company Funded Matching
    • Retirement and Financial Planning Services

  • Career Development and Growth
    • Tuition Assistance Plans
    • Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
    • Student Loan Repayment Assistance
    • Clinical Supervision toward licensure and reimbursement for certain license applications
    • At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
    • Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
    • Leadership Academy for our rising stars, supervisors, and leaders
    • Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes

  • Work Life Balance
    • Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)
    • Flexible Work Schedules to promote a Healthy Work Life Balance
    • Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
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