Client Services Specialist na Reworld

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you.  Apply today!

About the role

The Client Services Specialist I (CSS) is an integral part of the Customer Care department. The primary focus is to fulfill several essential tasks related to delivering a product or service to a client. Serve as the direct link between the Company and the client, manage day to day affairs, and ensure customer satisfaction. Interact with customers to provide all necessary information and process information in response to inquiries and concerns. CSS will be assigned with one or more Solutions Sales Manager (SSM) and Client Retention Specialist (CRS) to provide support and collaborate with.

Responsibilities:

· Build positive working relationships among stakeholders to ensure client satisfaction.

· Construct profiles in CRM/NetSuite Golden Gate.

· Assist clients with Material Characterization Form (MCF) completion.

· Record waste profile documents and track progress.

· Issue and review approval package with client to ensure they fully understand shipping requirements, terms & conditions (T&Cs), etc.

· Collaborate across departments to resolve issues and/or exchange client information.

· Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly.

· Establish complete understanding of Energy to Waste and Material Processing Facilities capabilities, services, and processes to effectively communicate with clients and offer solutions within Covanta portfolio.

· Resolve issues escalated from Client Retention Specialist (CRS) & SSM promptly.

· Maintain communication, both verbally and electronically, efficiently and professionally.

· Act as liaison between client, SSM, and CRS.

· Collaborate internally & provide resolutions to clients effectively.

· Provide reports and analyses to customers.

· Analyze needs, recognize potential issues, research alternatives, and provide solutions.

· Respond to client feedback and address service complaints promptly.

· Assist with aged receivable collection as required.

Requirements:

· High School Diploma / GED preferred.

· Minimum 1-2 years of administrative and/or inside sales experience; or degree in related field.

· Experience in waste or recycling industry preferred.

· Desire to have direct customer contact & provide high level of customer service.

· Strong organizational skills.

· Ability to use sound judgment and problem solve in a fast-paced environment.

· Ability to collaborate and build effective relationships at all levels of the organization.

· Ability to handle multiple projects, prioritize, meet deadlines and work independently.

· Ability to follow detailed oral and written instructions.

· Ability to effectively communicate at all levels both orally and in written form.

· Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

Shift: Typically Monday to Friday days

Physical Demands:

• Ability to walk, stand, sit, and climb ladders.
• Ability to lift/carry up to 50 lbs.
• Capability to work from heights and in confined spaces.
• Must qualify to wear a full-face respirator and work in various weather conditions both inside and outside facilities.

What We Offer You: 

• Health Care Benefits - start 1st day of employment 
• Wellness Program Incentives & Rewards 
• 401k - match up to 7% 
• Paid Time Off (Vacation & Holiday) 
• Paid Parental Leave 
• Short-Term & Long-Term Disability Benefits 
• Tuition Reimbursement 
• Employee Referral Bonus 

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.  

Know Your Rights (Click to view poster)

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message.  In the message section, please note this is a ‘Job Application Accommodation Request’.

Attention Staffing Agencies & Search Firms

Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.