Associate Field Technician na Fortuna BMC
Fortuna BMC · Washington, Estados Unidos Da América · Remote
- Professional
Join our team as an Associate Field Technician, where you'll play a vital role in supporting IT operations for end users. This position offers the opportunity to work with cutting-edge hardware and software, provide customer-facing support, and take ownership of technical issues through resolution. You'll be part of a dynamic, fast-paced environment that values strong communication, technical expertise, and a commitment to exceptional customer service.
WORKSITE
Teleworker/Offsite – Reporting to 1111 19th St NW; Washington; DC 20036
WORK SCHEDULE
Full-time, may require shift or weekend work- Three month contract
PAY RATE
$22.00 - $23.00 per hour
WHAT WE OFFER
Paid sick leave (per state regulations) after 90 days of employment
Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
Free TeleMedicine and Mental Health support for employees and their families
Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
WHAT YOU'LL DO
Install and configure IT equipment, perform PC refreshes, new hire deployments, PC moves, and device retirements.
Reimage laptops while maintaining chain of custody and perform basic inventory management.
Diagnose and resolve software/hardware incidents across Windows 10/11, Office applications, Outlook, Teams, etc.
Install new customer hardware such as monitors, docking stations, keyboards, and troubleshoot office printers.
Process daily/weekly/monthly high-capacity print requests and maintain printers.
Create/modify Active Directory groups, state user accounts, and service accounts for application development.
Troubleshoot network connectivity issues.
Schedule and maintain appointments with customers via email, IM, or phone.
Provide end-to-end ownership of assigned tickets, including problem analysis, fixes, and escalation as needed.
Accurately document and update requests in the IT service desk system.
Deliver first-class customer service and communicate effectively with technical and non-technical colleagues.
Support project-based activities such as hardware distribution or network equipment installation.
Maintain current knowledge of relevant technologies and update documentation when directed.
WHAT YOU'LL BRING
2+ years of technical support experience
2+ years of Active Directory experience
Technical training in the computer field (preferred)
Experience solving computer-related technical problems
Familiarity with company escalation procedures and policy
Strong interpersonal and communication skills (verbal and written)
Ability to organize, prioritize, and manage workload effectively
Analytical and problem-solving skills
Commitment to providing high-quality customer service
WORK ENVIRONMENT
Client or office environment
May require shift or weekend work
About Fortuna:
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012, Fortuna has offices in McClellan, Los Angeles, New York, and satellite offices in the Philippines and Israel. We are an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool.
Career Site: www.gofortuna.com
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