
- Professional
- Escritório em Phoenix
We are seeking a motivated and organized Project Manager to oversee customer-facing onboarding projects, ensuring new clients have a smooth, successful start with our services. In this role, you will manage the end-to-end onboarding process, coordinating between clients and internal teams to deliver projects on time, within scope, and to high-quality standards. As a primary point of contact during onboarding, you will play a crucial role in establishing strong customer relationships and delivering an exceptional first experience.
This is a hybrid position (2x per week) in either our Atlanta, GA or Phoenix, AZ office.
Job Duties:
- Plan and manage implementation projects for dental practices and DSOs, ensuring smooth onboarding and clear milestones.
- Build strong relationships across customer stakeholders — from end users to executive sponsors — to support adoption, engagement, and transparency.
- Own project communication, coordinating timelines, expectations, and updates across internal teams and client contacts.
- Partner with Implementation Coordinators, Trainers, and Consultants to align on scope, delivery, and escalation handling.
- Track and manage project scope, timeline, risks, and financials using standardized tools and templates.
- Facilitate customer readiness activities, including kickoffs, check-ins, issue resolution, and go-live planning.
- Guide customers through organizational change and adoption planning to maximize solution uptake and long-term success.
- Document and escalate risks or blockers proactively, ensuring customer success and internal alignment.
- Contribute to the continuous improvement of onboarding tools, templates, and playbooks.
Skills and Qualifications:
- 2-4 years of experience in project management, implementation, or customer onboarding in a SaaS environment (healthcare or professional services experience preferred)
- Strong interpersonal and relationship-building skills; comfortable engaging directly with clients at all levels
- Demonstrated ability to effectively communicate and present information to stakeholders at all levels, including senior leadership and cross-functional teams.
- Proven ability to manage multiple projects simultaneously, with clear communication and attention to detail
- Solid understanding of project management principles: timeline, scope, risk, and financial tracking
- Experience working cross-functionally with onboarding, support, training, or product teams
- Excellent written and verbal communication skills
- PMP or other relevant certification preferred but not required