Senior Bookseller - FT na Barnes & Noble
Barnes & Noble · Destin, Estados Unidos Da América · Onsite
- Senior
- Escritório em Destin
Job Summary
Employment Type
State
City
What You Do
• Ensure a vibrant bookstore through the execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization, and sense of theater.
• Identify key titles to tailor and localize assortments for the customer.
• Leverage key campaigns such as Our Monthly Picks, pre-orders, etc., to hand sell and engage in conversation with every customer.
• Keep the store neat and tidy, ensuring the bookstore is always shoppable and inviting.
• Create compelling and vibrant displays, ensuring section detail is targeted to your customer.
• Mentor and teach new employees, helping them to acclimate to bookselling.
• Model expected behaviors to ensure compliance with all company policies and procedures.
• Protect company assets by adhering to all inventory and loss prevention standards, properly completing any inventories and initiatives.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) and Café when needed.
• Open and close the building, ensuring the safety of our employees and customers when acting as a keyholder.
Knowledge & Experience
• Is an exceptional hand-seller.
• Work with consistent urgency and efficiency.
• Make great book recommendations, engaging in genuine conversations with customers.
• Help to teach new employees about the store.
• Understand and execute bookselling basics.
• Act as a role model for others by being positive and helping to drive company initiatives.
• Communicate effectively and respectfully.
• Listen to customers and identify their needs to their satisfaction.
• Prioritize efficiently and work effectively.
• Demonstrate exemplary bookseller level skills.
Expected Behaviors
• Treat customers as the first priority at all times by creating a unique and engaging shopping experience.• Respond to customers with sincere urgency and care.
• Exhibit a deep knowledge of and a passion for books.
• Enjoy sharing knowledge and easily talk about books.
• Continue to grow knowledge of books and the industry.
• Is patient, a good listener and makes others feel heard and respected.
• Take pride in the bookstore by ensuring a clean and tidy shopping environment at all times.
• Put people at ease by taking the time to listen and build rapport.
• Friendly and comfortable interacting with people.
• Work collaboratively and respectfully with others.
• Seek and provide help and support when needed.
• Accept coaching and feedback from others openly.
• Accept responsibility and execute all assignments with care and accuracy.
• Act as a mentor and role model for others.
• Positive about the company and its initiatives.
• Show respect and kindness to fellow employees and customers.
EEO Statement
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