Customer Service Officer na Hustle Notice Biz
Hustle Notice Biz · Columbus, Estados Unidos Da América · Onsite
- Junior
- Escritório em Columbus
Customer Service Officer
Location: Columbus, OH
Employment Type: Full-Time
Salary Range: $38.500 - $48.000 yearly (based on experience)
Employment Type: Full-Time
Salary Range: $38.500 - $48.000 yearly (based on experience)
Position Overview
Swipe Say Easy We are seeking a dedicated and enthusiastic Customer Service Officer to join our team and contribute to providing exceptional support to our clients. In this pivotal role, you will be the first point of contact for customers seeking assistance, ensuring their inquiries are addressed promptly and efficiently. Your ability to cultivate and maintain strong relationships with clients will be critical in fostering a positive image for our organization.
Key Responsibilities
- Answer customer inquiries via phone, email, or chat in a timely and professional manner.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Maintain a detailed record of customer interactions and transactions in the system.
- Provide accurate product information, guidance, and recommendations to customers.
- Collaborate with team members and other departments to enhance overall service quality.
- Assist in training new staff members by sharing knowledge and best practices.
Skills, Knowledge and Expertise
- High school diploma or equivalent; further education or certifications in customer service preferred.
- Proven experience in a customer support role or similar capacity.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving abilities and the capability to think critically.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Benefits
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
