Teleserve Officer na Town of Gilbert, AZ

About the Department

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Teleserve Officer. 

The Police Teleserve Officer reports to a Police Sergeant.  The primary function of this position is to provide 24/7 customer service to citizens over the telephone and in-person to answer questions, complete police reports for specific crimes and provide information regarding status of prisoners held at the Gilbert/Chandler Unified Holding Facility.  This position also processes vacation watch requests, patrol watches, body worn camera video requests and completes supplemental police reports with laboratory analysis results.  The Police Teleserve Officer completes police incident reports, notarizes affidavits, collects cash and surety bonds and completes the associated required paperwork for prisoner releases.  This classification works in a 24/7 work environment and may be required to work nights, weekends, and/or holidays.

Some of the Essential Duties and Responsibilities of this position include:

• Provides in person customer service to citizens in the Police Department lobby
• Obtains information and writes police reports for specific crimes.
• Obtains and inputs data for vacation watch and patrol watch requests.
• Researches and provides information to the public regarding inquiries about prisoners being held at the Gilbert/Chandler Unified Holding Facility.
• Reviews and redacts body worn camera video in compliance with the law for public release.
• Writes supplemental police reports for laboratory test results.
• Fingerprints offenders to satisfy court requirements and notarizes legal documents.
• Creates Calls-for-Service using the Department's Computer Aided Dispatch (CAD) system.
• Other duties as assigned.

Position Duties

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty.  You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.  You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do!  In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• High school diploma or GED
• Six months of customer service or data entry experience
• Must possess strong customer service and organizational skills, as well as the interpersonal and communication skills needed to maintain positive relationships with community members and co-workers.  Also requires attention to detail, problem-solving ability, and basic math and computer skills. 
• Must be able to perform rotating shift work in a 24/7 work unit

Minimum Qualifications

Gilbert’s Mission: Anticipate. Create. Help People
Our Values: DRIVEN, KIND, BOLD, HUMBLE
Awards: We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play.

Other Qualifications

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.