Employee and Internal Communications Manager na American University

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

University Communications

Time Type:

Full time

Job Type:

Regular

FLSA Status:

ExemptHybrid 01 (On Campus 3-4 Days/Week)

Excluded

Summary:

The Employee and Internal Communications Manager develops and implements employee communication strategies across AU that engage and inform employees, with a focus on Human Resources (HR) related communications, including benefits, employee engagement, professional development, performance management, change management, and other HR programs and initiatives. The incumbent will assist University communications with strategy, development, and production of communications initiatives that align with UCM’s overall goals and objectives. This position will partner closely with HR to understand their communications needs, create messaging and campaigns, write communications, highlight staff, and meet compliance deadlines. Additionally, this position will collaborate across UCM to ensure that HR content is updated on other appropriate platforms, including the public website.

Essential Functions:

• On a day-to-day basis, create communications for HR and obtain the necessary input and approvals, and communicate hem for the community through appropriate platforms. Lead and manage established and all employee communications activities in HR, including, but not limited to, planning and producing open enrollment materials, benefits promotion, health & wellness promotion, annual performance management guidance, training information, employee engagement communications, staff personnel policy guide, benefits guide, labor relations information, and HR forms, as needed. Coordinate with UCM web and design teams, vendors, and other stakeholders to ensure content is strategically highlighted. Manage projects, track, and analyze data to determine if strategies are meeting goals and objectives.            

• Partner with HR to plan employee communications strategy and projects, maintain schedule, and determine communications needs throughout the year.  Develop and maintain a communications plan to include  projects, messaging content, and data. Build and foster collaborative relationships with staff in HR and other university departments to be aware and engaged in current and of new initiatives that require communications support.  

• Collaborate with Internal Communications team to develop creative and integrated content, including employee stories to support providing a consistent, targeted, and impactful message. Build and maintain partnerships with assigned internal partners to develop, coordinate, direct, and facilitate strategic communications designed to meet AU’s goals and objectives.

• Support crisis communication management, including message development, relating to operational challenges that require prompt communication to key audiences, particularly relating to human resources and benefits issues.

• Monitor communication trends through industry resources and organizations.  Monitor use of new technology, tools, and resources and recommend new approaches as warranted.       

• Other Duties as Assigned.     

Competencies:

• Prioritizing and Organizing.

• Displaying Creativity.

• Serving Customers.

• Evaluating and Implementing Ideas.

• Supporting Coworkers.

• Developing Plans.

Position Type/Expected Hours of Work:

• Full-time.

• 35 hours per week.

• Hybrid 1 work modality (on campus 3 - 4 days per week).

Salary Range:

• $85,136 - $96,000 annually.

Required Education and Experience:

• Bachelor's degree or equivalent.

• 5 - 8 years of relevant experience.

• Strong knowledge of benefits and HR disciplines.

• Excellent communication and communications skills (writing, editing, proofreading, research from credible sources).

• Ability to simplify complex or unfamiliar concepts for a wide variety of audiences.

• Strong attention to detail. Demonstrated planning, management, and organization skills.

• Ability to listen and understand university objectives to advise appropriate communication strategies.

• Ability to manage internal relationships, be collaborative, and create partnerships with internal and external stakeholders.

• Flexibility and the ability to work well under pressure of deadlines are necessary.

• Must be a team player and be comfortable working independently.

Preferred Education and Experience:

• Master's degree or equivalent.

• 8 - 10 years of relevant experience.

Additional Eligibility Qualifications:

• Ability to understand, interpret and write about benefits, compensation and other HR programs.

• Ability to engage with employees to create impactful stories.

• Ability to complete multiple tasks and high volume of work on a deadline.

• Openness to continued learning and upgrading skills.

• Genuine interest in providing a service-oriented approach to benefits programs, education, and philosophy.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email [email protected].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

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