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Dental Patient Services Specialist na Texas Tech University Health Sciences Center El Paso

Texas Tech University Health Sciences Center El Paso · El Paso, Estados Unidos Da América · Onsite

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Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.




 

Optional Attachments

Transcript

Travel Required

Up to 25%

Major/Essential Functions

  • Registers and schedules patient appointments for office visits accurately and efficiently in the EMR and billing system
  • Receives incoming calls
  • Verifies and updates managed care plan and/or insurance information into patient account
  • Scans accurately all necessary paperwork, forms an patient information into correct file folder in EHR plus other duties
  • Cashier and prepares daily deposits
  • Responsible for collecting patients co-payments, payment for services rendered, and/or outstanding balances
  • Arrives and No-Shows appointments daily after each clinic session for the end of the month statistical departmental report
  • Trains existing and/or new employees in the registration and processing of patients or in any other job related duties
  • Provides cross-training to staff within different clinic areas
  • Verifies, updates and optimizes the patient schedule daily
  • Remains current with all licensure, certifications and mandatory compliances and trainings required of this position
  • Adhere to all TTUHSCEP policies, procedures and processes
  • Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
  • Actively promote and encourage staff across the institution
  • Perform all other duties as assigned

Grant Funded?

No

Minimum Hire Rate

Compensation is commensurate upon the qualifications.

Pay Basis

Hourly

Work Location

El Paso

Preferred Qualifications

  • Minimal 1 year working in a dental office or a dental dispensary
  • Knowledge of computer skills, email, excel and word
  • Exceptional attention to detail, the ability to troubleshoot and verify the accuracy of work
  • Ability to troubleshoot equipment
  • Proficient professional communication skills
  • Ability to work in a busy work environment
  • Bilingual: English and Spanish preferred

Campus

HSC - El Paso

Department

Woody L. Hunt SDM Admin ELP

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

Information and Records Clerks

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

 

Required Qualifications

  • A High School diploma or GED
  • 1-year Customer Service, office, or related experience
  • Additional education may substitute for the experience requirement

 

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
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