Library Student Assistant na Torrens University Australia

Who we are? 

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.   
    

What’s the job? 

The Library Student Assistants will work closely with Library staff to support students in accessing and using Library services, particularly digital collections, online tools, and self-service resources. They will provide front-line customer service across physical and online Library spaces, including assisting students with simple enquiries and referring more complex questions to the appropriate Library staff. 

These roles align with Torrens University Australia’s Strategic Plan and the Library’s Tiered Service Model, supporting the delivery of accessible, responsive, and engaging services that build students’ academic, digital, and information literacies. 

The work hours of the Library Student Assistants will vary based on service demand across the study period (e.g. Trimester) and the operational budget, as well as the specific campus needs. 

Please click here to review the job description. 

We are seeking Library Student Assistants to work casually at the Adelaide campus.  A small pool of candidates will be appointed at each location to fulfil service demands on a rostered basis.  Full paid training provided. 

Accountabilities: 

• Assisting students and staff with accessing the library website, catalogue, subject readings, LibGuides, and other digital resources. 

• Providing simple, front-line support for queries about using the digital library and self-service tools. 

• Supporting students and staff in navigating the digital library through online help channels such as FAQs, LibChat, and instructional videos. 

• Promoting Library services and resources through orientation, activations, and student engagement activities. 

• Referring more complex or specialised enquiries (e.g. in-depth research support, copyright, or academic integrity issues) to Librarians or other relevant staff. 

• Maintaining accurate records of service interactions where required. 

We Are Looking For: 

• A current TUA student or recent TUA graduate who has completed their degree in the last 12 months 

• Strong communication skills and confidence in engaging with a diverse student cohort. 

• Ability to work independently and as part of a team. 

• Strong organisational and time management skills. 

• Digital competence and confidence in using online systems and tools. 

• Problem-solving skills, with the ability to identify when referral is required. 

Applicants should address these points in their brief cover letter see How to apply below.

Why join us?     
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.     

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. 

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.