- Junior
- Escritório em Pascagoula
%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3EJob Title: %3C/strong%3EJunior Operations Analyst 2%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3ELocation%3C/strong%3E: Pascagoula, MS, USA%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3ETravel%3C/strong%3E: 25%%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3EJob description:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3EMUST BE A US CITIZEN OR GREEN CARD HOLDER%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3EWe are seeking dedicated and knowledgeable IT Operations Support professionals to join our 24x7 command center. The ideal candidates will have experience in supporting various IT environments, including remote support of End-User Desktops, Windows and Linux servers, Oracle and MSSQL databases and Network.%26nbsp;%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3EKey Responsibilities:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Monitor IT systems and infrastructure to ensure optimal performance and availability.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Perform triage and initial troubleshooting of incident tickets related to end-user desktops, including OS, M365, and various desktop applications.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Perform triage and initial troubleshooting of incident tickets related to infrastructure services.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Fulfill standard service requests following documented procedures.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Support virtual machines hosted in public and private cloud environments, with a focus on Azure and VMWare.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Utilize ServiceNow for incident management, service requests, and change management.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Collaborate with other IT teams to escalate and resolve complex issues.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Maintain accurate documentation of incidents, service requests, and resolutions.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Participate in flexible shift rotation to support 24x7x365 operations.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Support Major Incident Team in creation of outage bridge calls.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Monitor ticket queues to ensure response and resolution times are being met.%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3ERequired Skills:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Proven experience in IT operations and support, particularly in a Tier-1 role.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Expertise with supporting end user desktops remotely.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Expertise with using infrastructure monitoring tools such as Microsoft Systems Center and Azure Monitor.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Ability to interpret performance metrics and identify potential issues proactively%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Hands-on experience with ServiceNow or similar IT service management tools.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Ability to follow established incident, change and request management processes, escalate issues appropriately, and communicate effectively with stakeholders during outages.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Familiarity with server operating systems and troubleshooting.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Familiarity with database fundamentals and troubleshooting, including Oracle and MSSQL databases.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Familiarity of network fundamentals and troubleshooting, including network topology, and network security concepts.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Experience with public and private cloud environments, especially Azure and VMWare.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Proficiency in server patching and maintenance.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Excellent problem-solving and communication skills.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Ability to work flexible shifts, including nights, weekends, and holidays.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Experience with managing Incident and Request tickets bound by time SLAs.%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3EDesired Skills:%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Certifications in relevant technologies (e.g., Microsoft, Linux, Oracle, Azure).%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Experience working with a DOD customer with strict security protocols.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Familiarity with server patching though SCCM and Red Hat Satellite Server.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%26bull; %26nbsp; %26nbsp;Understanding of IT automation concepts.%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong style=%22font-family: verdana, geneva, sans-serif; font-size: 12px;%22%3ELife at Capgemini%3C/strong%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ECapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EFlexible work%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EHealthcare including dental, vision, mental health, and well-being programs%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EFinancial well-being programs such as 401(k) and Employee Share Ownership Plan%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EPaid time off and paid holidays%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EPaid parental leave%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EFamily building benefits like adoption assistance, surrogacy, and cryopreservation%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ESocial well-being benefits like subsidized back-up child/elder care and tutoring%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EMentoring, coaching and learning programs%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EEmployee Resource Groups%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EDisaster Relief%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cstrong%3EAbout Capgemini%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ECapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3Eengineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of %26euro;22.1 billion.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EGet the future you want | %3Ca href=%22https://www.capgemini.com%22%3Ewww.capgemini.com%3C/a%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3E%3Cstrong%3EDisclaimer%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ECapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EThis is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3ECapgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EPlease be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EClick the following link for more information on your rights as an Applicant %3Ca href=%22http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law%22%3Ehttp://www.capgemini.com/resources/equal-employment-opportunity-is-the-law%3C/a%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: verdana, geneva, sans-serif;%22%3EApplicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.%3C/span%3E%3C/span%3E%3C/p%3E
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