Learning Administrator na BI WORLDWIDE

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

Our Learning LXP Team is seeking a Learning Administrator to join their team. This role is responsible for supporting operational activities for LXP technology programs.

Responsibilities:

• Initial customer point-of-contact for project support/issues/inquiries (primarily via email)
• Initial triage/research/problem-solving on reported site functionality issues
• Monitor/respond to client inquiries/escalations
• Initiate/manage project support ticket process
• Communicate with the Technical Project Managers (TPMs) regarding project status, issues and changes
• Create project documentation, including project user guides for new project launches
• Support project operational activities, including project reporting, query support, deposit files, data files
• Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy
• Utilize documentation to perform project support activities
• Initiate/support team improvement/support initiatives
• Other support tasks as assigned by project TPMs

Ideal Candidate Requirements:

• BA/BS or 2-year technical degree preferred; or equivalent experience
• Technology aptitude
• Understanding of software development/software testing processes
• Analytical/problem solving/critical thinking skills
• Process oriented, with strong attention to detail
• Excellent verbal/written communication
• Excellent organizational skills
• Ability to multi-task and adapt quickly to changing priorities and assignments
• Ability to follow step-by-step instructions, but, know when to change and adjust
• Experience with MS office tools (query tools a plus)

Base Salary Range: $25.00 to $26.00 per hour. The final salary and offer will be determined by the applicant's background, experience, and skills.

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/