Field Technician na Pomeroy

COMPUTER HARDWARE & AUDIO/VIDEO SUPPORT TECHNICIAN

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Summary:

Our Computer Hardware & Audio/Video Technicians install, configure, and maintain computer, audio/video, and digital signage equipment on-site for one of our large clients. This role directly interfaces with the client and as such requires experience navigating technical matters with a high level of customer service and empathy.

Key Responsibilities:

• Install, configure, and maintain audiovisual equipment, including monitors, audio devices, digital signage, and video conferencing systems.

• Perform cable runs for network and audiovisual equipment.

• Perform routine equipment checks and maintenance to ensure functionality and reliability.

• Assist employees and visitors in using technology effectively.

• Troubleshoot technical issues related to audiovisual equipment and provide timely solutions.

• Keep inventory of audiovisual equipment and recommend upgrades or replacements as needed.

• Train employees on how to use technology and provide user guides.

• Coordinate with vendors for equipment repairs or replacements under warranty.

• Assist in planning and executing technical aspects of company events and presentations.

• Maintain an organized and clean environment.

• Ensure proper recording, documentation and closure in ticketing system.

Qualifications:

• High school diploma or G.E.D. Relevant coursework in audiovisual technology is a plus.

• Five or more years of field support experience.

• Proven experience setting up and maintaining computer hardware, audiovisual equipment, digital signage, and performing cable runs.

• Experience working with corporate hardware, software and equipment.

• Able to lift 45 pounds.

• Deep understanding of computer hardware components.

• Experience navigating technical issues with a high level of customer service and empathy.

• Excellent verbal and written communication with the ability to tailor communication style to different audiences.

• Experience working in a dynamic, fast-paced environment.

• Ability to work independently as well as part of a team.

• Strong analytical and problem solving ability.

• Attention to detail and a commitment to providing a high-quality user experience.

• Strong organizational and time management abilities.

Work Environment:

• Office environment.

• Dress code: Business casual.

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