Supervisor, Transport Client Services - PMAs, FWC26 na FIFA Careers
FIFA Careers · Miami, Estados Unidos Da América · Onsite
- Professional
- Escritório em Miami
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
The Supervisor, Transport Client Services – PMAs (Participating Member Associations) will be dedicated to the planning of the PMAs’ transport and, arrivals and departures services and will be responsible for the delivery of the related tournament specific Service Level Agreements (SLAs)
Reporting organisationally to the Manager, Transport Client Services - Teams, the Supervisor Transport Client Services - PMAs will be a key member of the FWC26 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transport Operations to plan the transportation and A&D services required before and during the tournament to ensure that all PMAs receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FWC26 tournament. This includes on match days and non- match days at all official sites including stadiums, team hotels, training sites, the airport and other official sites.
They will be responsible to ensure all PMA related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.
The Supervisor, Transport Client Services - PMAs will act as Event Transport’s central point of contact for the external clients (PMAs) and internal clients (FIFA/FWC26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.
The main responsibilities and oversights of the Supervisor, Transport Client Services - PMAs FIFA World Cup 26™ include:
Reporting organisationally to the Manager, Transport Client Services - Teams, the Supervisor Transport Client Services - PMAs will be a key member of the FWC26 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transport Operations to plan the transportation and A&D services required before and during the tournament to ensure that all PMAs receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FWC26 tournament. This includes on match days and non- match days at all official sites including stadiums, team hotels, training sites, the airport and other official sites.
They will be responsible to ensure all PMA related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.
The Supervisor, Transport Client Services - PMAs will act as Event Transport’s central point of contact for the external clients (PMAs) and internal clients (FIFA/FWC26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.
The main responsibilities and oversights of the Supervisor, Transport Client Services - PMAs FIFA World Cup 26™ include:
- Assist in coordinating with FWC26 Transport’s Bus, Fleet and Venue Transport and other key work streams in developing the transport service levels for the teams (and other client groups as required in the planning phase) in accordance with FIFA SLAs.
- Assist in coordinating with the FWC26 A&D team in developing and implementing the A&D service levels for the teams and other client groups as required in accordance with FIFA SLA’s.
- Coordination with the FWC26/FIFA Functional Area (FA) client owners to ensure the proper and complete planning of the client service levels. Always being pro-active and helpful to assist the client owner to resolve any issues and find operational solutions.
- Development, writing and finalisation of the draft and final versions of the Principle Service Level Agreements (PSLAs) and the Detailed Service Level Agreements (DSLA’s) in accordance with strict project timelines, gaining the necessary sign off and approvals from all involved stakeholders.
- Responsibilities related to the development of all teams’ information and communications for the pre-tournament team events including the team workshop, draw & team seminar and team inspection visits and any other key presentations/meetings related to the tournament or test events.
- Planning and delivery of any transport services required for the draw/team seminar, team workshop and other related teams’ events/meetings.
- Development of all policies and procedures, liaising with other involved functional areas and gaining final agreement and approvals relative to teams’ transport and A&D services.
- At tournament time, serve as a point of contact for Team Services for any issues relating to teams’ transport and A&D services and ensuring that problems are fixed in an effective, timely and professional manner, and escalation is carried out where necessary.
- Assist with other FIFA client’s (Referees, Media/Broadcast, Guests, Workforce) transport service planning as required during the planning phase including the development of the PSLAs and DSLAs as required.
- Manage other teams transport coordinators and staff as required.
- Support the transport Client Services team with other client service-related tasks as required.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s Degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position.
Work Experience
- Minimum of two (2) years transport work experience: ideally within the soccer, sport, event or one (1) year of experience as a Client Transport Manager or similar role.
- Client transport/similar experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, regional soccer tournaments, etc.).
- Experience of event transport planning including bus/fleet/venue transport/A&D operations.
- Experience and knowledge of teams’ transport requirements is an advantage.
Skills
- Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties.
- Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation.
- Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills. · Excellent project management skills with an ability to prioritise tasks and coordinate activities.
- Detail oriented and solution focused.
- Excellent written English skills with relevant skills to produce quality, high-standard documents.
- Good knowledge of administration and management principles.
- Ability to prioritise clients needs, authority requirements and FIFA regulations.
- Highly collaborative and a team player.
- Displays the highest levels of integrity and commitment.
- Excellent knowledge of using Microsoft Outlook, Excel, Word, PowerPoint, Teams.
- Strong aptitude for learning new software applications and navigating digital platforms, with the ability to apply them effectively in a professional setting.
Languages
- Fluent in English. Spanish and/or French proficiency is a plus.
Technology
- Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
