Supervisor, Transport Client Services - Media & Services, FWC26 na Jobs at FIFA | FIFA Careers
Jobs at FIFA | FIFA Careers · Miami, Estados Unidos Da América · Onsite
- Professional
- Escritório em Miami
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
The Supervisor, Transport Client Services Media&Broadcast (Media) will be dedicated to the planning of the FIFA Media transport and, arrivals and departures services and will be responsible for the delivery of the related tournament specific Service Level Agreements (SLAs)
Reporting organisationally to the Manager, Transport Client Services Media&Broadcast, the Supervisor, Transport Client Services Media will be a key member of the FIFA World Cup 2026 (FWC2026) Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournaments to ensure that all Media receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FWC2026 tournament. This includes on match days and non- match days at all official sites including stadiums, IBC (International Broadcast Center), the airport and other official sites.
They will be responsible to ensure all Media related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.
The Supervisor, Transport Client Services Media will act as Event Transport’s central point of contact for the external clients (Media) and internal clients (FIFA/FWC26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.
The key responsibilities and oversights of the Supervisor, Transport Client Services Media for FIFA World Cup 26™ include:
Reporting organisationally to the Manager, Transport Client Services Media&Broadcast, the Supervisor, Transport Client Services Media will be a key member of the FIFA World Cup 2026 (FWC2026) Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournaments to ensure that all Media receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FWC2026 tournament. This includes on match days and non- match days at all official sites including stadiums, IBC (International Broadcast Center), the airport and other official sites.
They will be responsible to ensure all Media related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.
The Supervisor, Transport Client Services Media will act as Event Transport’s central point of contact for the external clients (Media) and internal clients (FIFA/FWC26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.
The key responsibilities and oversights of the Supervisor, Transport Client Services Media for FIFA World Cup 26™ include:
- Coordination with FWC26’s transport’s bus and venue transport, public transport representatives and other key work streams in developing the transport services for the Media and Broadcast clients, in accordance with FWC26/FIFA Service Level Agreements.
- Coordination with FWC26’s arrivals and departures (A&D) team in developing and implementing the airport/ services for the Media and Broadcast and other client groups as required in accordance with FIFA SLA’s as above
- Coordination with the FWC26/FIFA media operations and broadcast services to ensure the proper and complete planning of the client service levels. During the planning phase always being pro-active and helpful to assist the client owner to resolve any issues and find operational solutions.
- Coordination with the Manager, Transport Client Services Media in managing budgets associated with planning the Media and Broadcast transport and A&D service levels.
- Support the development, writing and finalisation of the draft and final versions of the Principle Service Level Agreement (PSLA) and the Detailed Service Level Agreement (DSLA) in accordance with strict project timelines, gaining the necessary sign off and approvals from all involved stakeholders.
- Ensure the integration of all Media and Broadcast transport and A&D services with all FWC26/FIFA functional areas including transport work streams to ensure that services are implemented and delivered at all sites and locations as per agreed SLAs.
- Planning and delivery of any transport desks relative to Broadcast at the IBC, Media at the MMC and Stadium Media Centres including the development of the transport desk operating plan and all policies and procedures.
- Training and briefing of all transport staff and volunteers working on Media and Broadcast transport services including the transport desks to ensure all staff are well prepared and informed for the tournament.
- Responsibilities related to the development of all Media and Broadcast information and communications both for the tournament and pre-tournament for the World Broadcast Meetings and Media related communications, plus any other key presentations/meetings.
- Planning and delivery of any transport services required for the Final Draw and other events that Media and Broadcast participate in prior to the FIFA World Cup 2026.
- Development of all policies and procedures, liaising with other involved functions and gaining final agreement and approvals relative to Media and Broadcast transport and A&D services.
- Work with the Manager, Transport Client Services Media to identify key risks related to Media and Broadcast transport, and A&D services and develop mitigation strategies.
- At tournament time, acting as the single point of contact for Broadcast Services and Media Operations for any issues relating to Media and Broadcast Transport and A&D services, and ensuring that problems are fixed in an effective, timely and professional manner and escalation is carried out where necessary.
- Assist with the planning and operational delivery of Media and Broadcast transport and A&D services for all test events prior to the FIFA World Cup 2026.
- Assist with other FWC26/FIFA client’s transport service planning as required during the planning phase.
- Support the Manager, Transport Client Services Media with other client services related tasks as required.
- Any other duties that may be required.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s Degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position.
Work Experience
- Minimum of two (2) years transport work experience: preferably within the major football or sport event, or one (1) year of experience as a Client Transport Manager or similar level role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.).
- Experience of working with Media and Broadcast, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly.
- Experience working in multi-functional event organisations and in dynamic and fast paced environments.
- Experience of event transport planning including bus operations.
- Experience leading a team and proven project delivery experience.
- Experience and knowledge of Media and Broadcast transport requirements is an advantage.
Skills
- Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties.
- Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation.
- Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills.
- Excellent project management skills with an ability to prioritise tasks and coordinate activities.
- Detail oriented and solution focused.
- Excellent written English skills with relevant skills to produce quality, high-standard documents.
- Good knowledge of administration and management principles.
- Ability to prioritise clients needs, authority requirements and FIFA regulations.
- Highly collaborative and a team player.
- Ability to work well under pressure and adapt appropriately in a calm and professional manner.
- Flexibility when faced with ambiguity or constant change.
- Positive attitude, patience, and persistence.
- Inter-cultural competence and sensitivity.
- Displays the highest levels of integrity and commitment.
Languages
- Fluent in English. Spanish and/or French proficiency is a plus.
Technology
- Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
