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Sleep Order Specialist na Viemed

Viemed · Lafayette, Estados Unidos Da América · Onsite

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Essential Duties and Responsibilities:

Responds to and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.

  • Prepares and confirms orders in EMR system to match what fulfillment warehouse has distributed to patient
  • Tracks outbound shipments to patients via UPS/FedEx/USPS to confirm they are delivered timely
  • Ensures orders are confirmed accurately and timely
  • Works with various departments to ensure patients achieve great customer service experience
  •  Consistently demonstrates courtesy to all clients and co-workers on the job
  • Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect
  • Maintains strict confidentiality of the patient and client information
  • Demonstrates competence and knowledge in all work-related activities
  • Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
  •  Displays ability to listen attentively and an eagerness to learn new skills
  • Other responsibilities and projects as assigned

 

Qualifications:

  • High school diploma or Equivalent preferred
  • General DME knowledge
  • Competency in processing sleep therapy equipment orders
  • General computer knowledge
  • General knowledge of Microsoft Office and similar programs

 

Preferred Knowledge, Skills and Abilities:

  • High level of skill working with computers and various software programs
  • Must exhibit strong problem-solving skills
  • Verbal and written communication skills
  • Willingness to seek additional work when assigned task are completed
  • Displays an eagerness to learn new skills
  • Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
  • Performs other duties as assigned by Management
  • Exhibit strong organization skill for efficient production of accurate orders
  • Ability to multi-task in a fast-paced environment

 

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m.  Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Essential duties and responsibilities may change at any time, with or without notice.

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