- Junior
- Escritório em Lafayette
Essential Duties and Responsibilities:
Responds to and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
- Prepares and confirms orders in EMR system to match what fulfillment warehouse has distributed to patient
- Tracks outbound shipments to patients via UPS/FedEx/USPS to confirm they are delivered timely
- Ensures orders are confirmed accurately and timely
- Works with various departments to ensure patients achieve great customer service experience
- Consistently demonstrates courtesy to all clients and co-workers on the job
- Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect
- Maintains strict confidentiality of the patient and client information
- Demonstrates competence and knowledge in all work-related activities
- Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
- Displays ability to listen attentively and an eagerness to learn new skills
- Other responsibilities and projects as assigned
Qualifications:
- High school diploma or Equivalent preferred
- General DME knowledge
- Competency in processing sleep therapy equipment orders
- General computer knowledge
- General knowledge of Microsoft Office and similar programs
Preferred Knowledge, Skills and Abilities:
- High level of skill working with computers and various software programs
- Must exhibit strong problem-solving skills
- Verbal and written communication skills
- Willingness to seek additional work when assigned task are completed
- Displays an eagerness to learn new skills
- Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
- Performs other duties as assigned by Management
- Exhibit strong organization skill for efficient production of accurate orders
- Ability to multi-task in a fast-paced environment
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Essential duties and responsibilities may change at any time, with or without notice.
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