Credit & Collections Analyst na OrePac Building Products

Job Title: Credit & Collections Analyst

Pay & FSLA Status: Competitive Compensation, D.O.E.; Hourly non-exempt

Regular Schedule & Shift: Monday - Friday, Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 40 hours annually

Management Position: No

Branch Location: Corporate office in Wilsonville, OR; Hybrid flexible

POSITION SUMMARY:

The Credit & Collections Analyst monitors and maintains customer accounts in adherence to company credit policies and procedures. This position will also be responsible for building strong relationships with customers, resolving customer account issues, and minimizing past due amounts

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has 1) strong expertise in the order-to-cash process, accounting principles, and credit/collections best practices, 2) excellent organization and communication skills, 3) strong problem-solving, analytical, and spreadsheet analysis skills, and 4) the ability to adapt to evolving technology.

COMPENSATION & BENEFITS PACKAGE:

• Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance. 
• Medical, dental, and vision insurance up to 70% paid by OrePac.
• FREE Informed Health Line and Health Advocates.
• Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA) available.
• FREE Employee Assistance Program (EAP).
• FREE life and Long-Term Disability (LTD) insurance.
• Short-Term Disability (STD) insurance available.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401K with up to 3.5% OrePac contribution.
• Paid time off (PTO) as specified above.
• Paid sick time as specified above.
• 7 paid holidays annually.
• FREE gym membership.
• Employee discount. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Analyze and manage an assigned portfolio of customer accounts.
• Monitor and collect on past-due balances while maintaining strong customer relationships.
• Release and approve orders for shipment based on account status.
• Collaborate with sales teams in branches in our service area to resolve customer account issues.
• Maintain excellent public relations and interact with sales, customers, and colleagues in a respectful and professional manner.
• Research and resolve discrepancies, chargebacks, account claims, and related matters.
• Communicate and enforce credit policies, ensuring consistent application of OrePac’s terms and conditions.
• Perform regular aging reviews.
• Assist internal auditors with account reconciliation processes.
• Manage credit file retention in compliance with company record-keeping policies.
• Utilize spreadsheets for reporting and decision-making.
• Participate in special projects and other duties as assigned.

REQUIRED SKILLS:

• NACM certification is preferred, but not required.
• Proven ability to manage collections while upholding excellent customer service standards.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. 
• Familiarity with Windows-based ERP systems is preferred, but not required.
• Strong problem-solving, analytical, and spreadsheet analysis skills.
• Ability to prioritize, re-prioritize as necessary, and meet multiple deadlines through-out the day efficiently and effectively with minimal supervision and a positive attitude. Must be flexible and ready to adapt within a fast-paced working environment while maintaining quality results.
• Exceptional attention to detail, dependability, and personal accountability.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Professional demeanor and communication skills, both written and verbal.
• Commitment to confidentiality and adherence to company core values.
• Excellent organization and attention to detail skills. 
• Ability to work with confidential employee information.
• Ability to adapt to evolving technology.

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree or 5 years of credit experience.
• Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.

PHYSICAL DEMANDS:

• Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.
• Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

WORK ENVIRONMENT:

• The noise level in the work environment is generally quiet.
• This position operates in a professional office environment. 
• This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. 

DRESS CODE:

• All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful. 

SAFETY DUTIES & RESPONSIBILITIES:

• Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.
• Maintain the work area in a safe and healthful condition.
• Report, and whenever possible correct, unsafe working conditions to branch leadership.
• Operate vehicles while in the course of employment in a safe and lawful manner.
• Provide assistance to reduce or eliminate workplace hazards.
• Comply with company drug testing policies and procedures.
• Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. 

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve. 

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

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