Supervisor, EVS na Resorts World Las Vegas

Summary Statement:

The Environmental Services Supervisor is responsible for the cleanliness of the day-to-day operations of all public areas at Resorts World Las Vegas, including the hotel’s exterior. Supervise, inspect, train, and evaluate assigned casino and utility porter team members to ensure that the highest standard of cleanliness and sanitization is maintained.

Primary Job Duties: – Includes but is not limited to:

• Supervise the day-to-day cleaning of all public areas.
• Perform routine inspections of lobby, restaurants, lounges, spa, executive offices, pool area, public washrooms, garden areas, pathways, corridors, perimeter of hotel, heart of the house corridors, locker rooms, staircases, nightclubs, etc.
• Responsible for conducting team updates for all team members.
• Supervise and coordinate outside services, i.e., pest control, window cleaning, as well as the trash and recycling program.
• Clean public areas in emergency situations and ensure that the proper protocol is followed in accordance with OSHA and Resorts World Las Vegas standards.
• Perform proper job functions by consistently following company rules and regulations as well as department policies and procedures.
• Demonstrate knowledge and ability to perform maintenance tasks to ensure all carpet and hard flooring are maintained on a scheduled basis conforming to departmental standards.
• Anticipate guest needs; respond promptly and acknowledge all guests.
• Report all maintenance defects and follow up with the facilities department.
• Responsible for checking team member grooming standards as specified in the department handbook.
• Inform management about any damage, theft, or loss to hotel property.
• Manage and train casino porters and utility porters.
• Inspect interior and exterior areas when supplemented by a third-party vendor.
• Provide feedback on team member performance and report disciplinary problems to Senior Public Area Manager.
• Check the schedule and sign-in sheets for daily changes and call-ins in order to effectively allocate staffing resources. Reporting and documenting tardiness and absences.
• Hand out supplies to public areas, casino, and utility porters at the beginning of each shift to ensure responsible use of inventory.
• Respond appropriately to all calls on radio and cellphones as needed.
• Monitor team member break and lunch schedules while maintaining floor coverage according to sections or assigned areas.
• Contact vendors, as necessary.
• Ensure that required licensing is maintained & updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Working knowledge of proper cleaning techniques and chemical handling requirements.
• Ability to set and achieve high standards of performance with strict deadlines.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.

Preferred: 

• At least one year of leadership/management experience in a similar or related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of Environmental Services or Public Area experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.