Assistant Branch Manager na First Bank Richmond

**NOTE** This position is the Assistant Branch Manager for the Centerville and Westside Richmond branches. Core work location will be Centerville.

Position Summary

Assistant Branch Manager will be responsible for assisting in directly overseeing the daily operations of the branch by maintaining a working knowledge of all products, services, and organizational policies/procedures. This role is responsible for providing a high level of quality service while cross-selling bank services, providing employee and customer guidance, demonstrating leadership, facilitating training, and assisting in organizing the branch team schedule.

Essential Responsibilities

• Administer overall branch office operations.
• Assist manager in ensuring staff understands and adheres to policies and procedures relevant to their particular job. 
• Motivate and coach staff to promote sales goals and objectives.
• Maintain and expand existing customer and business banking relationships.
• Ensure excellent customer service skills are practiced by all teller and new accounts staff. 
• Proactively lead by example in the areas of office professionalism and team spirited work environment.  
• Review branch staff for performance evaluations and recommend salary adjustments.
• Oversee teller and new account opening duties. 
• Perform teller and new accounts duties when needed.
• Stay educated and familiar with all deposit, business and consumer loan products and services.
• Verify accuracy of sales tracking.
• Attend and actively participate in monthly branch sales and operations meetings.
• Perform duties and responsibilities of the branch manager in their absence.
• Participate in community involvement.
• Perform additional responsibilities as assigned by Supervisor.

Competencies & Qualifications

• High school diploma or equivalent.
• One to two years’ experience in a financial institution preferred.
• Management experience preferred.
• Excellent customer service skills.
• Strong interpersonal communication skills.
• Good written communication skills.
• Working knowledge of MS Office products.
• Ability to proactively solicit new business.
• Good organizational and time management skills.
• New accounts and IRA experience preferred.