Dispatcher na Ernst Enterprise Inc.

Description

Company Overview: At Ernst Concrete, our mission is to be the most trusted supplier of quality ready-mix concrete, concrete products, and related services. We strive to build loyal, long-term relationships with our customers and employees through integrity, teamwork, timeliness and dedication to excellence. If you're looking for a rewarding career in a company that values its people, we'd love for you to join us!

Job Identification

Maintain constant contact with customers via telephone. Schedule orders to meet the customer's request for time and delivery. Assist customers in determining the time between loads to meet efficiency and production goals. This position reports to the Dispatch Manager.

Essential Job Functions

• Schedule orders and drivers to maintain production efficiency.
• Schedule drivers to accommodate orders, taking into consideration other division/plant workload requirements.
• Obtain accurate information when taking an order by getting names and contact numbers along with complete details of the order. 
• Report all complaints from customers and drivers to the Dispatch Manager.
• Utilize a computer for order input and scheduling orders. Always have a current manual system backup in the event of a system failure.
• Communicate frequently throughout the business day with other plants and divisions to ensure all customer needs are met. This may require scheduling an order with an outlying plant and/or division with switching orders around to best accommodate the customer. Document all customers you were unable to service and give to the Dispatch Manager.
• Communicate with drivers to ensure all extra products needed for an order match order ticket and are on the truck while at the plant.
• Communicate with drivers to ensure fuel efficient routes are taken to delivery location.

Job Requirements

• Must have a high school diploma or GED with an associate degree preferred
• Ability to work in a fast-paced environment
• Customer Service experience 
• Experience with Microsoft Word and Excel 
• Proper Phone etiquette 
• Must be able to read, write, and speak English. Bi-lingual is a plus. 
• Must be able to do simple math, such as addition and subtraction.
• Must be able to work various hours to accommodate early and late concrete pours Monday through Saturday on a rotating schedule.
• Must be able to talk with management and co-workers, in a diplomatic manner in varied stressful situations. 

Physical Demands

• Requires sitting for most of the daily shift
• Requires occasional walking to office equipment within office area.
• Must be willing and able to lift up to 50 pounds. (Storage boxes, related office items)
• Must be willing and able to type proficiently on a desktop computer keyboard.

Environmental Conditions

• Requires working indoors in environmentally controlled conditions.
• Some office locations are situated near a concrete plant, which may result in occasional exposure to construction-related materials. This environment can include, but is not limited to, dust, elevated noise levels, and other typical industrial conditions.

Why Join Us?

• Team Culture: We foster a collaborative, supportive environment where everyone’s contributions matter.
• Commitment to Safety: We prioritize the safety of our team members with comprehensive policies and protective equipment.
• Career Growth: Opportunities for learning and professional development.

Benefits

• Medical, Dental, Vision
• 401k with generous match
• Profit Sharing
• Paid Vacations/Holiday
• Bonuses

Equal Opportunity/Affirmative Action Employer

Ready to build something solid with Ernst Concrete? Apply now and bring your talents to a company that values hard work.

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