Event Security Supervisor na Milwaukee Bucks

Job Title: Event Security Supervisor

Class: Part Time, Hourly

Reports to: Event Security Manager

Location: Fiserv Forum

Pay: $23.00/hour

The Milwaukee Bucks are looking for dedicated people who accept diversity, equity & inclusion in a workplace where everyone feels valued and encouraged. 

It all begins with outstanding talent. It all begins with YOU! #FearTheDeer 

What We Offer:

• Mental Health Resources 
• On-the-job Training
• Milwaukee Bucks and NBA League Discounts
• Employer Paid Parking

Summary:

Under the general supervision of the Security Manager, act as a leader of Security staff to ensure that guests have a superior experience at the Fiserv Forum and gain a favorable impression of Arena staff, services and operations; coordinate all activities of Ushers/Ticket Taker and Security staff; train, supervise and provide performance feedback including recommending discipline when necessary; monitor guest activity and assist with maintaining order and ensuring adherence to safety rules

Responsibilities:

• Oversee and direct Security staff and serve as a leader in the delivery of superior service to guests attending sporting and entertainment events; be personable and pro-active in providing assistance to all guests with the highest level of customer service; maintain proper image and generate positive public relations.
• Conduct pre-event planning to ensure proper utilization and deployment of staff; monitor employee compliance with department dress code; conduct post- event reviews and prepare reports on customer complaints, ejections, first aid and safety-related issues;
• Maintain employee database and employee files; review staff assignments prior to each event; assist with staff check-in and issue radios, pages and other equipment necessary for the event. 
• Assist in conducting orientation and training programs for employees and provide daily supervision of Security staff; evaluate all aspects of employee performance and provide coaching or discipline as needed; conduct periodic employee evaluations and provide feedback.
• Conduct meetings prior to all events to apprise Security staff of all pertinent event/show-related information, discussing current and past problems and issues, wheelchair locations and Arena policy.
• Attends pre-event security meetings and other staff meetings as required; act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Understand and enforce all Arena policies and procedures; assist other Security staff with enforcing general Arena rules and regulations, maintaining order, ensuring safety and providing quality customer service.
• Respond to arena and event issues, including but not limited to ticket and seating-related problems, alcohol awareness, lost children, and guests with special needs; provide assistance with guests' special needs,          such as helping those with wheelchairs. 
• Monitor guest activity and assist in coordinating crowd management; serve as liaison to law enforcement officials.
• Resolve difficult or unusual customer complaints and service problems effectively and diplomatically; exercise some independent judgment in the interpretation and application of departmental policies, rules, regulations and procedures. 
• Survey Arena areas to ensure that fire exits are clear; be familiar with fire and evacuation procedures; provide guests with instructions or assistance in case of emergency. 
• Ensure that any illness or injuries inside the Arena are dealt with correctly, summoning First Aid staff when necessary; assist supervisors with the timely and accurate completion of accident and incident reports.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED. 
• Prior experience working with the public, preferably in a hospitality-related in a customer care environment preferred but not required. 
• Ability to work a flexible schedule, including nights, early mornings, weekends and holidays as dictated by the event calendar.
• Knowledge of departmental rules, regulations and policies related to customer service activities.
•  Knowledge of Arena facilities sufficient to direct guests and respond accurately to public inquiries. Knowledge of applicable fire, safety and other emergency requirements and protocol.
•  Must have strong interpersonal and leadership/supervisory skills. 
• Knowledge of supervisory principles and practices and knowledge of customer service basics to provide friendly, courteous and efficient service.  
• Ability to use conflict resolution techniques. 
• Great communication skills
• Strong customer service skills

• Ability to utilize portable radio system and paging system to communicate with staff and management.
• Ability to work with minimal supervision
• Ability to read, understand and process routine information in written form.
• Ability to stand for extended periods of time (4-5 hours at a time).
• Ability to work effectively as a team player.

 All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. 

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.