Inside Sales Representative na Galleher Industries

Position: Inside Sales Representative
Location: Kaufman, TX
Company: Galleher Industries

About Galleher Industries

Galleher Industries is a trusted and expanding supplier of high-quality components to the truck body and trailer manufacturing industry. With operations in Texas, California, and New Jersey, we specialize in lumber, aluminum, steel, and custom-fabricated products that serve both OEM and aftermarket customers. Our team is known for responsive service, reliable delivery, and a commitment to helping our customers succeed. As we continue to grow, we're investing in talent that shares our drive to build strong partnerships and deliver results.

 About the Role

 The Inside Sales Representative plays a key role in supporting customers and driving sales growth through exceptional service, accurate order management, and collaboration with the outside sales team. This role requires strong communication, organizational skills, and attention to detail to ensure customers receive timely quotes, competitive pricing, and consistent follow-through on orders.

 Key Responsibilities

 Respond promptly to inbound inquiries via phone and email, providing accurate quotes and processing sales orders.

• Proactively follow up on leads, open quotes, and customer requests to drive order conversion.
• Maintain accurate records in CRM/ERP systems, including customer information, pipeline activity, and order history.
• Collaborate with outside sales representatives to support OEM and distributor accounts.
• Partner with operations, logistics, and supply chain teams to ensure on-time delivery and resolve customer issues quickly.
• Coordinate with vendors and transportation providers to secure competitive pricing and support customer programs.
• Assist with walk-in customers, returns, and RMA processing as needed.
• Support the AR team in resolving billing/payment issues with customers.
• Monitor market trends, competitor activity, and customer feedback to identify opportunities for upselling or cross-selling.
• Perform other duties as assigned to support the success of Galleher Industries.

 Required Qualifications

• 3+ years of inside sales or customer service experience, preferably in industrial, manufacturing, or distribution environments.
• Strong phone and email communication skills, with proven ability to manage multiple customer interactions daily.
• Proficiency with CRM and ERP systems (NetSuite or similar preferred).
• Excellent attention to detail with strong organizational and follow-up skills.
• Ability to calculate costs, apply markups, and process quotes accurately.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Knowledge of the truck body, trailer, lumber, or metal component industries is a plus.

 Competencies

 Customer-first mindset with strong problem-solving skills.

• Ability to multitask and manage competing priorities effectively.
• Strong teamwork and collaboration across sales, operations, and support functions.
• Results-oriented, with initiative to pursue additional opportunities during downtime.

 Compensation & Benefits

 Competitive base salary plus performance-based incentives

• Medical, dental, and vision insurance
• 401(k) with employer contribution regardless of deferral amount 
• Paid time off and holidays
• Ongoing product training and career development opportunities