Patient Account Representative for Central Administration in NE Portland (Hybrid/Remote) na The Oregon Clinic

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Patient Account Representative (Hybrid/Remote). Must live in Portland or SW Washington. Work alongside a collaborative team of patient-focused colleagues in our thriving Central Administration office.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Responsible for collection duties for insured and self-pay patients.
• Manages online payment services for patients and assists in monitoring payment plans. Answers questions regarding patient accounts and forwards calls to Financial Counselors when necessary.
• Responsible for daily batching of collected payments. Assists collectors with preparing accounts for outside collections.
• Follows up on assigned aging accounts receivable.
• Follows up on returned mail for the billing department, including calling patients and/or doctors’ offices to obtain new billing information.
• Performs data entry and clerical tasks. Responsible for covering the Receptionist as needed.
• Updating records as needed.
• Other duties as assigned.

Salary: Hiring range, based on experience and credentials:

• Level I: $21.71 - $29.38 per hour
• Level II: $23.88 - $32.31 per hour

Workdays: This role is located at the Central Administration Office. Remote/Hybrid work options are available after training completion and expectations are met. Must live in Portland or SW Washington. Typical hours are Monday-Friday (8:00 am - 4:30 pm).  

Qualifications that support success in this role are based on education, experience and values including:

• Minimum of two (2) years of experience in a healthcare setting, healthcare insurance company, or managed care organization is strongly preferred. 
• Preference for EPIC knowledge, strong customer service skills, experience in medical billing, and handling large patient call volumes.
• Knowledge of CPT and ICD-10 codes, & experience with insurance Companies in a work setting.
• Strong analytical, organizational, and time management skills; excellent verbal and written communication skills.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. 

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

Premium Benefits: 

• Healthcare: Employee is 100% covered Medical, Dental, Vision, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 8 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments: 

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.