CUSTOMER SERVICE REP na JAMAK Fabrication

Job Title:  Customer Care Specialist                       Department/Division:  Customer Service

FLSA Status: Salaried Non-Exempt                       

Supervisor/Manager & Title: Customer Service Supervisor

Location: Weatherford, Texas

Summary: 

This position of Customer Care Specialist will be the primary contact for all JAMAK Fabrication customers.  The Customer Care Specialist will coordinate customer’s needs with the applicable department.

Specific Responsibilities: 

• Communicate with customers concerning orders, shipments, invoicing of product or any special request.
• Communicate any shipment delays to customers
• Initiate customer master change requests for the customer’s computer master file
• Send order confirmations to customers when necessary
• Make changes to or cancel orders/backorders
• Initiate orders for replacement parts and/or for correcting errors
• Obtain customer feedback information
• Process expedited orders as necessary
• “Break down’ job folders, mail invoices, and distribute paperwork as required.
  • Maintain filing system at all times.
  • Maintain a clean, orderly department.
  • Other duties as assigned. 

Minimum Qualifications: 

• Requires a high school diploma or equivalent
• Excellent organizational and communication (written and verbal) skills.
• Ability to add, subtract, multiply, and divide
• Must be a self-motivated, dependable, team oriented person with a positive Can Do attitude who can be effective under pressure.
• The ability to present themselves and information in a professional manner.
• Excellent interpersonal people skills.
• Willingness to provide excellent customer service
• Friendly telephone personality.  
• Ability to be patient, calm and helpful with internal and external customers to resolve issues in a constructive manner.
• Working knowledge of Microsoft Word and Excel.
• Prior customer service experience although not required is preferred.
• Familiarity with AS400 and Windows operating systems. 

EEO