RoadCARE Supervisor - Customer Maintenance na Premier Trailer Leasing
Premier Trailer Leasing · Plano, Estados Unidos Da América · Onsite
- Professional
- Escritório em Plano
Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? Do you want to be a part of a team where you are often out of your comfort zone, but you wake up excited to go to work each day? How about a place where people are growing because they desire change and growth is modeled and expected?
WHO WE ARE:
Premier Trailer Leasing is a 'USA Today Top Workplace' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment and chassis with an inventory of 65,000 trailers and a growing network of locations across the United States. At Premier you will find an environment where you are seen, heard and valued. Join us and experience what it means to live a culture of C.A.R.E!
JOB SCOPE:
The Supervisor – Customer Maintenance is responsible for overseeing maintenance operations and ensuring service quality for trailers owned by Premier and leased to UPS, as well as UPS-owned trailers and third-party (non-Premier-owned) trailers. This position ensures maintenance is performed accurately, efficiently, and in compliance with company standards, customer requirements, and industry regulations. The Supervisor will coordinate maintenance activities, manage vendor performance, and serve as a key point of contact for UPS and other customers to drive operational excellence, asset reliability and utilization, and customer satisfaction.
KEY RESPONSIBILITIES:
Maintenance Oversight
- Supervise and coordinate all maintenance activities for company-owned, UPS-owned, and non-company-owned trailers.
- Ensure preventive maintenance (PM) schedules are followed, repairs are completed promptly, and trailers meet DOT and company compliance standards.
- Review maintenance records, invoices, and work orders for accuracy and cost control.
- Monitor repair timelines and escalate delays to minimize downtime and disruption to customer operations.
- Manage ongoing communication with Premier branch teams and National Account Operations.
Customer & Vendor Coordination
- Serve as the primary maintenance liaison for UPS and other key customers, ensuring service commitments and expectations are consistently met.
- Partner with approved vendors and service providers to ensure quality, cost-effective trailer repairs and maintenance.
- Resolve escalated maintenance issues, disputes, or service failures quickly and professionally.
- Communicate proactively with customers regarding trailer status, maintenance updates, and service timelines.
Team Leadership & Supervision
- Supervise maintenance specialist and vendor support personnel.
- Provide coaching, training, and performance feedback to ensure team alignment with company goals.
- Foster a culture of safety, accountability, and continuous improvement.
Compliance & Reporting
- Ensure trailers comply with DOT, FHWA, and other regulatory requirements.
- Maintain accurate maintenance records and documentation for audits and customer reporting.
- Analyze maintenance trends and costs; recommend strategies to improve efficiency and reduce expenses.
- Generate and present reports on trailer availability, downtime, vendor performance, and maintenance KPIs.
SKILLS/ABILITIES:
- Strong leadership and people management skills with the ability to influence and motivate.
- Excellent problem-solving and decision-making abilities in high-pressure situations.
- Strong customer service orientation with the ability to build and maintain relationships at all levels.
- Strong financial acumen with experience in cost control and vendor invoice validation.
- Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
EDUCTION & EXPERIENCE:
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred.
- 5+ years of experience in fleet maintenance, equipment leasing, or transportation operations.
- Prior supervisory or leadership experience required.
- Knowledge of trailer equipment, maintenance practices, and regulatory compliance strongly preferred.
- Experience working with large enterprise customers (e.g., UPS, FedEx) a plus.
TECHNOLOGY SKILLS:
- Proficiency with maintenance management systems, vendor portals, and Microsoft Office Suites - Word, Excel, PowerPoint, and Outlook.
