Administrative Assistant na Wake Technical Community College, NC

About the Department

Most postings are open for a limited time, depending upon the number of applications received.  When the maximum number of applications has been met as stated above, the position may close without notice.  Please apply immediately.

Pay Grade: Assistant 6

This position provides administrative support to the Information Technology academic division.

Position Duties

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

*Greets students and other visitors, determines their needs, and directs them accordingly

*Answers telephone calls, screen and refer calls when appropriate, takes messages, and dispenses information

*Processes student transcript evaluations, faculty workloads, and enrollment tracking

*Provides administrative support for the Dean of Information Technology, the Office of the Provost of Information Technology and serves as backup support for IT Workforce Continuing Education

*Processes travel requests for the department including logistics planning, purchasing of travel, and prepares reimbursement requests

*Manages program of study and course changes for the IT division

Works closely with the Dean, Assistant to the Dean, other Administrative Assistants, staff and faculty to ensure division guidelines are met

Performs required data entry, filing, ordering of office supplies, daily distribution of mail, updates directories and checking out equipment

Initiates required purchasing following College policy and procedures

Facilitates prompt pick up/delivery of mail daily, and sends academic and travel calendar reminders and notifications of deadlines 

Answers telephones and provides information to callers, takes messages, or transfer calls to appropriate individuals

Tracks reminders for scheduled travel and reviews and  processes travel authorizations and travel reimbursements for faculty and staff in a timely manner

Assists with functions at various sites as directed

Provides other general office support for divisions as needed

Provides general office support for the area including ordering keys, office supplies, and reporting office needs for office moves, repairs, or other Eagle Assist requests

Minimum Qualifications

Knowledge, Skills, and Abilities

Must be energetic and self-motivated  

Must be proficient in Microsoft Office including MS Word, PowerPoint, and Excel   

Demonstrated experience in compiling, tracking and monitoring expenditures 

Must be able to perform all responsibilities in a timely manner  

Must have excellent communication skills: listening, speaking, and writing   

Must display professional interpersonal etiquette in person and on the telephone   

Must be someone who honors commitments, is reliable, and punctual  

Must have ability to work harmoniously with supervisors, staff, faculty, students, and the general public to accomplish the goals and objectives of the College  

Will work in an office setting, but may also be required to travel across the campuses   

Must provide quality customer service by creating a welcoming and supportive environment   

Must conduct oneself in a manner consistent with the College's standards of ethical conduct 

Minimum Requirements

Associate's degree or a combination of college courses, postsecondary training and certifications

Two years’ experience as an administrative assistant in an office setting 

Preferences

Prior experience working at an academic institution

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