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IT Support Specialist na Residential Elevators

Residential Elevators · Tallahassee, Estados Unidos Da América · Onsite

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Description

This position is the first line of support for resolving IT issues, ensuring minimal disruption to business operations, and escalating complex problems as needed.


The ideal candidate has a customer-service mindset, strong troubleshooting skills, and the ability to learn quickly in a fast-paced environment.


This position requires excellent technical skills, strong problem-solving ability, and a customer-first approach.


Key Responsibilities

User Support

  • Respond to helpdesk tickets, emails, and calls in a timely manner.
  • Provide Level 1–2 support for desktops, laptops, mobile devices, printers, VoIP phones, and related peripherals.
  • Troubleshoot hardware, software, and network connectivity issues.
  • Assist with user account management (password resets, access requests, Active Directory, Office 365).

System Administration & Maintenance

  • Install, configure, and maintain operating systems, business applications, and updates.
  • Perform routine system checks and ensure compliance with IT security policies.
  • Assist with software deployments and system imaging for new hires and 3rd party dealers.

Escalation & Documentation

  • Escalate advanced issues to Level 3 support or system administrators when required.
  • Document solutions and maintain knowledge base articles for recurring issues.
  • Track and report on ticket resolution times and user satisfaction.

Projects & Documentation

  • Contribute to IT projects such as migrations, upgrades, and new system deployments.
  • Develop and maintain IT documentation, including knowledge base articles, SOPs, and asset inventories.
  • Train end-users on new systems, tools, or best practices when required.

Collaboration

  • Work closely with IT leadership to identify opportunities for technology improvements.
  • Partner with vendors and service providers to resolve escalated issues.


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