IT Support Technician na Gateway Supply

Gateway Supply is seeking a proactive IT Support Technician with a strong technical background and excellent problem-solving skills to support the daily operations of our multi-branch company. This position participates in diverse job duties of the IT department including but not limited to: support of general hardware and software programs, printers, and other related IT equipment.

Essential Duties and Responsibilities

• Primary job function is to provide technical support to end users via ticketing system to include identifying, troubleshooting, responding, resolving, and documenting, user requests.
• Escalate user requests and issues to the IT Director when needed.
• Provide support for installations, upgrades, configuration and maintenance of all company devices and systems (hardware and software) for remote and onsite users.
• Create, manage and disable various accounts for onsite and remote users, assign permissions and change passwords, etc. for onsite and remote users according to company policy.
• Adhere to company security policies and controls.
• Onsite network support for all branch locations across NC and SC as needed.
• Assist with monitoring end-point management software and backup systems.
• Work with third party vendors for troubleshooting and warranty related items.
• Onboard new users, assist with training initiatives, and related projects.