Senior Operations Manager, Revenue na Commure + Athelas

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We’re looking for a Senior Operations Manager to support our Revenue Growth team on our Revenue Cycle Management (RCM) Product, which is responsible for (1) baselining historical revenue performance for our clients, (2) monitoring and diagnosing any changes in top-line performance, and (3) suggesting action items to improve top-line performance. This is a critical team to ensuring that our customers (mostly SMBs throughout the country) remain happy, and getting to the root cause of problems will require you to collaborate across our Product, Engineering, Account Management, and Operations teams. You’ll also take on projects that work to improve the scalability and efficiency of our day-to-day operations as we look toward unlocking larger value pools for our clients. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working 5 days a week in our (Mountain View, CA) office.

What You'll Do:

• Baseline a customer site’s revenue performance to understand how clients are doing after switching to our RCM solution

• Analyze a delta in a customer’s revenue by examining changes in insurance payouts per patient visit, medical procedure mix, and/or payer mix

• Build our capabilities in assisting clients with negotiating contracts with health insurance companies

• Assist clients in customer segmentation, acquisition, and retention

What You Have:

• Experienced: 4+ years experience in a Tier-1 management consulting or investment banking firm, or in operations at a fast-paced SaaS tech company

• At home with data: You’re strong with digging into data, especially with SQL, Python, and Excel (open-resource (with access with GenAI tools) data assessments will be part of the interview process)

• Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers

• Customer obsessed: You’re going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare

• Previous experience in scoping technical problems is a plus

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.