Homeoffice Sales Account Representative (Remote) na Dairy Farmers of America

The Sales Account Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.  Additionally, the Sales Account Representative provides a direct point of contact to meet customer needs, receive and solicit for orders, and works with several departments including Commercial, Operations, and Logistics. 

Plant: Alta Dena South, 17851 Railroad Street City of Industry, Ca. 91748

Shift: First, Monday - Friday

Responsibilities include but are not limited to:

• Responds to and resolves customer service complaints and requests using a “solve by sundown” mentality.
• Liaison between customer and sales, operations, or logistics as needed to solve customer issues.
• Builds and maintains strong customer relationships with new and existing customers by providing excellent customer support.
• Provides information in response to inquiries about accounts, products, and services.
• Provides information concerning pricing, changes in service, discontinuance, and shipping.
• Coordinates special deliveries as needed.
• Contacts customers for order clarification regarding omitted data, numbers, and/or delivery dates.
• Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers’ issue/concern has been resolved.
• Possesses knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required to answer customer inquiries.
• Works cross-functional to identify root cause to help solve problems creating customer service issues.
• Assists with DMOS process, decks, and works with teams on initiatives that have customer impact.
• Will need to work closely with logistics and the branch managers where customers are serviced from.
• Will need to work closely with the Distributor Manager if customers are served on drayage by a distributor. 
• Geographic territory responsibilities include, but are not limited to the Inland Empire, Orange County and the High Desert and outlying areas.
• All other duties as assigned.