Public Safety Systems Administrator II - Non Rep na City of Bend, OR

About the Department

The City of Bend Fire and Rescue Department is actively recruiting for (1) one full-time Public Safety Systems Administrator II in the Bend Fire and Rescue department. This opportunity is a Non-Represented, FLSA non-exempt position (overtime eligible).
 
Position Overview

Bend Fire and Rescue is seeking a proactive, detailed-oriented professional to support public safety hardware and software systems and inventories. This position requires knowledge and understanding of the City’s platforms and the skills to manage complex computer, software, radio, and mobile data systems projects for public safety. The Public Systems Safety Administrator II position plays a key behind-the-scenes role in supporting our emergency response teams and works closely with the City’s Central Services IT department to ensure alignment and integration across systems. 

In this role you will: 

• Install, configure, test, integrate, and maintain public safety hardware and software inventories. 
• Maintain both support and technical documentation for public safety systems.
• Coach individual users on the use of public safety hardware and software.
• Participate in the identification, troubleshooting, and documentation of problems.
• Collaborate with Central Services IT to coordinate system updates, resolve technical issues, and support citywide technology initiatives.

To be considered for this position, applicant must have a complete application that includes all of the following items:

The online application via NeoGov (access also available on City of Bend website under Human Resources/Job Openings)

• Attached formal Cover Letter (required)
• Attached formal Resume (required)
• Attached valid Credentials, Certifications and Licensing (if applicable)

Applicants must provide certification that they are a veteran or disabled veteran to receive veteran’s preference. For more information click here.

Applications received by Wednesday, September 10, 2025 (09/10/2025) at 12:00 pm (noon) Pacific Time will be considered for initial review, however the position will remain open until filled.

Position Duties

Complexity of Work
Work focuses on varied situations that require analysis or interpretation, application of technical skills and expertise and understanding interrelated processes. Can require evaluating multiple sources of information and using analytical and evaluative judgment to identify, select alternatives and solutions.
Degree of Independence:
Sets priorities and organizes work; existing practices are used as guidelines to determine work methods; works independently and resolves most problems; important, non-routine work is reviewed.
Decision Making Authority:
Develops objectives and general policies and procedures within general scope of established operational goals and plans for a specific project or functional area of responsibility. Day-to-day work and decisions do not require direction or review by supervisor. Significant and strategic decisions are referred to supervisor.
Budget Authority:
Tracks and monitors expenditures for an organizational level. Has no decision making or spending authority. Some budgetary proficiency required to advise on revenues, expenses, and budgetary status and processes.
Impactful Actions

• Represents the organization during important negotiations and meetings.
• Makes or recommends decisions that have a significant impact on general business operations or finances to a significant degree.

Type/Frequency of Contact with Others

• Regular and substantial contact with others outside own workgroup, including the general public, vendors, partners, and leadership level employees. Contacts usually involve discussions and/or resolving problems related to policies and programs or the exchange of highly complex or confidential information; substantial sensitivity, discretion and cooperation required; usually follow-up action is needed.

Functions, Duties and Responsibilities
Essential Functions Include:
The information provided below encompasses the essential functions and capabilities linked with this position.
Duties and Responsibilities
The individual in this position is expected to engage in the following work-related activities.

• Maintains public safety hardware and software inventories.
• Maintains public safety end-user documentation for common user tasks.
• Maintains both support and technical documentation for public safety systems.
• Develops and documents the provisioning process of public safety software and equipment to ensure a consistent and repeatable result in delivering the software and equipment to users.
• Participates with the Service Desk team to develop and document standards for the Public Safety client environment to include hardware and operating systems specifications.
• Participates on a variety of boards, commissions and committees. Prepare and present reports and other necessary correspondence.
• Position performs advanced level professional, technical, and analytical support duties related to the operation of complex client/server, desktop and mobile computer systems and networks.
• Plans, develops, implements, and manages complex computer, software, radio and mobile data systems projects for public safety.
• Solicits information from users to help identify, clarify, define, and prioritize operational problems to the most effective service delivery opportunity.
• Facilitates the resolution of user support issues or requests through hands-on action or escalation to other teams.
• Administers the identities and rights of employees to public safety hardware and software systems.
• Coaches individual users on the usage of public safety hardware and software.
• Assists in implementing computer images and software packages on public safety systems.
• Analyzes, supports and manages public safety application, hardware, network and communications environments in assigned areas to ensure that applications and devices are available and operating to meet business needs and Service Level Agreements.
• Monitors and maintains adequate levels of parts and equipment for all equipment and systems assigned to their responsibility.
• Participates in the identification, troubleshooting and documentation of problems for application environments in assigned areas.
• Maintains data integrity and application security for assigned applications and systems.
• Maintains the software reporting environment in coordination with the Office of Performance Management and the software vendor.
• Assists in the development and designs system tests for requirements testing, functional testing and user acceptance testing. Assists in creating test specifications for complex Departmental or multifunctional applications. Helps to develop and execute quality assurance strategies.
• May manage smaller projects by managing project structure, deadlines and schedules as assigned. Conducts project meetings, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
• Prepares reports and completes special projects.
• Keeps the Public Safety Systems Manager apprised of work progress including present and potential work problem and trends. Suggests new or more effective ways to address customer service issues.
• Supports public safety systems within shared environments with the City of Bend and public safety partners.
• Works effectively and cooperatively with the City IT Division.
• In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
• Provides after hours and/or on-call support as scheduled.
• Must be able to render credible testimony in a judicial proceeding.
• Performs related duties as assigned.

Supervisory Responsibility
This position is a non-management position and does not encompasses supervisory responsibility.

Minimum Qualifications

Knowledge, Skills and Qualifications
Skill Profile
The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.

• Knowledge of Computer Aided Dispatch systems.
• Knowledge of Radio communications systems.
• Functional expertise in public safety applications.
• Knowledge of operations and maintenance of a variety of network, telecom, radio and computer hardware and software applications, including networking essentials and peripheral equipment.
• Knowledge of desktop operating system imaging techniques and practices.
• Familiarity of various software to support application systems.
• Practices and methodologies for providing effective customer service.
• Identify, coordinate, and implement the resolution of software and hardware issues.
• Develop relationships with the client that fosters a positive working relationship.
• Identify client's strengths and weaknesses and suggest areas of improvement.
• Analyze situations accurately and adopt an effective course of action.
• Organize facts and present recommendations in a clear, concise, and logical manner orally and in writing.
• Work within scheduling and timing constraints.
• Perform mathematical and statistical computations.
• Communicate complex technical needs and requirements, both orally and in writing tactfully.
• Establish and maintain cooperative working relationships with individuals, from diverse groups and backgrounds, including members of the public and coworkers.
• Understand and follow complex written and oral instructions, rules, and procedures.
• Principles and Systems analysis and design techniques.
• Principles and methods of project evaluation and tracking.
• Hardware configuration and concept operation practices of computer programming.
• Methods used in contracting for services and performance monitoring.
• Analyze and interpret complex technical data and data challenges of the client.
• Establish controls and security measures.
• Application development skills through the use of effective problem solving.
• Implement requirements testing, user testing, load testing, functional, performance/load testing, regression testing.
• Plan time effectively and work without direct supervision and encourage effective team interaction.

Education, Experience, Certifications and/or Licenses
The following are the minimum qualifications for this position.

• Bachelor’s degree (B.A./B.S.) from four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
• 2 to 3 years’ experience in a similar position and/or performing similar tasks.
• Level 4 CJIS certification required within first 3 months of employment
• Current and valid Driver's license per City policies outlined in the Employee Handbook.

Physical Requirements
Ability Requirements
The following capabilities are required to perform the essential functions of this position.

• Effectively communicate with others verbally and in writing, including by phone, e-mail, or in person.
• Understand, remember, communicate and apply complex oral and/or written instructions and factual information.
• Remain in a stationary position (sitting or standing) for extended periods of time, occasionally stand, walk, stoop or kneel for extended periods of time.
• Exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, to lift, carry, push, pull or otherwise move objects.
• Maintain sustained concentration on computer screens and use keyboards and a variety of peripherals.
• Work is generally performed in an office setting.
• Ability to occasionally travel locally and regionally.

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