Chromebook Coordinator na Christian Academy School System

Position: Chromebook Coordinator

JOB DESCRIPTION

Scope

The Chromebook Coordinator manages the full Chromebook lifecycle, from deployment to retirement, including on-site hardware repair. This person collaborates with technicians and Technology Integrators to enhance the program's efficiency and minimize instructional disruptions due to device-related issues. The role supports Christian Academy’s mission by enabling reliable access to instructional technology in a Christ-centered environment.

This role also supports Windows PCs and peripherals (e.g., document cameras, printers) and provides timely, courteous troubleshooting across various platforms, promoting a positive image for Technology Services and Christian Academy School System.

Qualifications

The candidate shall possess characteristics that reflect:

• A strong and clear Christian testimony with a mature and godly spirit.
• A daily example of the highest Christian virtue both in and out of school.
• A commitment to faithful attendance and support of a church whose beliefs are in agreement with the Christian Academy School System Statement of Faith.

The ideal candidate shall possess:

• Two years of relevant experience or equivalent.

• Expertise in Chromebook deployment and repair in enterprise settings.

• Familiarity with computer hardware basics (e.g., hard drives, power supplies).

• Customer service experience, especially in educational environments.

• Strong technical reading, clear communication, and problem-solving skills.

• Highly organized with attention to detail.

• Desired: Google Workspace Administrator certification.

Accountabilities / Responsibilities

• Manage over 3,200 Chromebooks in an enterprise environment.

• Work closely with customers (students, teachers) to ensure program success.
• Generate and share regular reports on device health and program trends.

• Diagnose and resolve Chromebook and hardware issues on-site and remotely.

• Automate deployment and management via Google Workspace solutions.

• Maintain accurate, reportable Chromebook inventory.

• Minimize productivity loss by collaborating with Technology Integrators.

• Provide support to students, parents, employees, and visitors.

• Handle help desk inquiries via phone, email, and in-person.

• Ensure proper escalation during outages and perform root-cause analyses.

• Work with vendors/contractors to resolve issues as needed.

• Document processes and incidents thoroughly and accurately.

• Obtain Google Workspace Administrator certification within 180 days.

Specific Abilities

• Maintain confidentiality in all aspects of the role.
• Work flexible hours, including summers and occasional evenings/weekends.
• Travel as needed to all three locations.

Outcomes

• Reduced downtime due to device issues.
• Ongoing collaboration with Technology Integrators.
• Enhanced provisioning and maintenance of devices.
• Timely resolution of technology incidents.
• Continuous improvement in service delivery.
• Positive teamwork within Technology Services.

Reporting Relationship

Reports to the Service Manager.