About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the Role:
We are seeking a highly organized and proactive Team Leader / Assistant Manager – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution, and collaborate across departments to enhance efficiency. This role is suited for professionals who can balance day-to-day operations with strategic process improvements, while ensuring compliance with internal standards.
Key Responsibilities:
● Team Leadership: Manage and mentor a team of operations executives, ensuring performance targets and SLAs are met.
● Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.
● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.
● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.
● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.
● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.
● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.
● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).
Estes cookies são necessários para o funcionamento do sítio Web e não podem ser desactivados nos nossos sistemas. Pode configurar o seu browser para bloquear estes cookies, mas nesse caso algumas partes do sítio Web poderão não funcionar.
Segurança
Experiência do utilizador
Cookies orientados para o grupo-alvo
Estes cookies são instalados no nosso sítio Web pelos nossos parceiros publicitários. Podem ser utilizados por estas empresas para definir o perfil dos seus interesses e mostrar-lhe publicidade relevante noutro local.
Google Analytics
Anúncios do Google
Utilizamos cookies
🍪
O nosso sítio Web utiliza cookies e tecnologias semelhantes para personalizar o conteúdo, otimizar a experiência do utilizador e para individualizar e avaliar a publicidade. Ao clicar em OK ou ao ativar uma opção nas definições de cookies, está a concordar com isto.
Os melhores empregos à distância por correio eletrónico
Junte-se a mais de 5'000 pessoas que recebem alertas semanais com empregos remotos!