Customer Service Officer - Building Commission NSW na myCareer - NSW Government

Customer Service Officer - Building Commission NSW  

Location: Parramatta 
Term: Temporary opportunity until November 2025
Grade: Clerk Grade 03/04

A great Customer Service Officer opportunity has become available in Building Commission NSW Occupation Certificate (OC) Audit Administration Team which sits within the Building Compliance division for a period of up to 6 months.  
You will be a motivated and highly organised person with great attention to detail and have the ability to effectively problem-solve and make decisions to deliver services in a high-volume, and often fast paced working environment. 
Exceptional time management and task prioritisation skills are essential for this exciting role as well as business process review and improvement capabilities. 

The primary functions of this role are:

• OC Audit Shared inbox management - monitoring and distributing emails, attaching emails and documents to CAS, reviewing enquiries received for accurate team allocation
  
• OC Audit Mailbox – answering enquiries in relation to OC audit ITOSOC and Building Work Levy matters
  
• CAS file creation and allocation to staff
  
• Maintaining various spreadsheets, ensuring they capture accurate information and are kept up to date 
  
• Administration and customer service in relation Building Work Levy requests
  
• Maintaining tracking systems for the OC Audit team

 To be successful in this role you will demonstrate:

• Demonstrated ability in the use of Microsoft office Suite, specifically excel and outlook and CAS
  
• Pride yourself on your accuracy and attention to detail
  
• Have excellent time management skills and the ability to manage competing demands
  
• Have the ability to adapt and be fluid with work style
  
• Work within a team environment
  
• You can communicate effectively

If you’d like to know more about this amazing role, you are encouraged to contact Sandeep Vaid at [email protected].

For recruitment related queries please contact Afrah Saied, Talent Advisor via Afrah.ahmedsaied@customerservice .nsw.gov.au

What we need from you 
An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. 

Salary Grade 03/04, with the base salary for this role starting at $84659.00 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 01 September 2025 by 09:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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