Surgical Coordinator na Eyesight Ophthalmic Services

Description

The Surgical Coordinator is responsible for scheduling surgeries for assigned physician(s). Responsibilities include coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery location to providing accurate, timely, and responsive paperwork.

Core Behavioral Values:

CLEAR ID: Collaborate, Learn, Empathy, Accountable, Respect, Integrity, Dedication

These behaviors are based on Eyesight’s culture and values critical to support the organizations mission of providing uncompromising care to patients. 

Requirements

Essential Functions:

• Coordinates and schedules surgeries, follow-up appointments as designated by physicians.
• Interacts with patients’, physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information.
• Coordinates processes and routes all paperwork as required to meet physician and facility requirements.
• Ensures efficient telephone communication.
• Documents work processes as required.
• Follows all written protocols and procedures of the Clinic.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff, and management.
• Books surgeries based on physician volume maintaining appropriate standard turn-around times
• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
• Follow established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPPA guidelines.
• Other duties as necessary

Minimum Requirements (education and experience): 

• High school diploma or GED required.
• 1+ years surgery scheduling or related experience. Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.
• Strong knowledge of clinical / medical practice operations, procedures, terminology, and administrative procedures.
• Must be flexible and have the ability to multi task.
• Proficient in computers and relevant software applications and practice management technology.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong problem-solving skills and sound judgment.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit high level of quality through attention to detail and monitoring of work.
• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as, exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.

Preferred: 

• Prior ophthalmic experience in a private medical office

Work Conditions:

• Work is performed in a clinic and office setting
• Noise level is usually quiet

Physical Requirements:

• Regularly required to sit, walk and stand
• Talk or hear, both in person and by telephone, extensive telephone communication is required
• Use hands repetitively to finger, handle, feel or operate standard office equipment;
• Reach with hands and arms; and lift up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus