Total Loss Specialist na Kemba Credit Union
Kemba Credit Union · West Chester, Estados Unidos Da América · Onsite
- Professional
- Escritório em West Chester
ABOUT US
Kemba Credit Union in a not-for-profit organization based out of West Chester, Ohio. Voted top place to work in Cincinnati for seven consecutive years & recognized as a top workplace in the United States by USA Today in 2022, 2024, & 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impact in the lives of our members.
- Generous PTO including Birthday PTO,
- Education Assistance,
- Ample Growth Opportunities,
- 401k Plan with Match Up To 5%,
- 11 Paid Holidays,
- Company Paid Group Life Insurance, STD, & LTD,
- Affordable Insurance Plans,
- And Much More!
Responsible for performing Member Solutions activities associated with total loss claims. Responsible for helping minimize the Credit Union's losses from total loss claims and handling all calls from members that have total loss claims. Negotiates total loss payment with the insurance company and member. Assists member in filling GAP claims and applying for any dealer product refunds. Ensures that the Credit Union's professional image is maintained.
- Takes phone calls from members for total loss claims and from agents when the member's vehicle has been deemed as a total loss.
- Assist members in processing the total loss claims with their insurance company and guides them from start to finish of the process.
- Files GAP claims on behalf of the members.
- Assists members in resolving any unpaid balance resulting from the total loss.
- Helps members resolve issues from any complications that may arise from a total loss.
- Posts total loss checks to loans.
- Releases liens and sends lien release letters to insurance companies.
High school graduate or equivalent.
Knowledge of Member Solutions (Collections) procedures and related laws and regulations.
Experience Required:
Previous Member Solutions (Collections) experience with a full-service financial institution helpful.
Skills/Abilities:
Accuracy and thoroughness in work.
Excellent communication, telephone, and public relations skills.
Ability to work well independently.
Ability to work well in stressful situations.
Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, telephone, and fax machine.
