Medical Assistant/Patient Services Representative na ADVENT

Description

Rediscover Purpose with ADVENT  

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.  

Now Hiring: Medical Assistant / Patient Services Representative 

Location: Rockford, IL (with occasional support at other nearby clinics)  

As a Medical Assistant/ Patient Services Representative, you will play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.  

What You’ll Do as a MA:  

Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment 

Ensure a smooth and seamless patient experience throughout the day 

Collaborate closely with clinical staff to support quality care 

Room patients and accurately document medical history and vitals in the EMR 

Welcome patients warmly and assist with scheduling needs 

What You’ll Do as a PSR:  

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system  
• Coordinate and order sleep study devices and upload reports into the system  
• Review upcoming schedules to confirm insurance and patient documentation are complete  
• Schedule appointments and manage patient flow for a smooth clinic experience  
• Answer incoming calls and provide overflow support to the call center as needed  
• Open and close the clinic following established protocols  
• Ensure proper documentation, process payments, and support daily clinic operations  
• Order medical supplies and pharmaceuticals as needed  

What You Bring:  

• Previous experience in a medical or healthcare setting preferred  
• Strong time management skills and the ability to multitask effectively  
• Experience working with performance-based goals or metrics  
• A customer-first mindset and excellent communication skills  
• Tech-savvy with experience in Microsoft Office and Electronic Health Records  
• High attention to detail and accuracy  
• A problem-solver who thrives in a fast-paced environment  
• A positive, team-oriented attitude and strong work ethic  
• MA certification not required 
• Valid driver license 

Why Choose ADVENT:  

• 16+ days PTO (prorated first year) + paid holidays   
• Health, dental, and vision coverage with employer-paid HRA  
• 401k match & life insurance  
• A culture that values solutions and encourages growth
• Convenient Monday – Wednesday part-time schedule, hours between 8am-4:30pm

Explore more at: ADVENT Careers Website