Guest Services Manager na Monterey Bay Suites

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!

What will you be doing?

As a Guest Services Manager, you will ensure outstanding experiences for both guests and homeowners by overseeing the daily operations of the guest services, bell services, and PBX teams. Your role includes supervising team members, upholding service standards, and driving high satisfaction levels. Through leadership, communication, and operational excellence, you will uphold the resort’s service quality, safety, and financial performance.

Guest Services Manager responsibilities include, but are not limited to:

• Direct daily team operations, including staffing, scheduling, onboarding, and coaching

• Facilitate regular staff briefings and align departmental goals with overall property initiatives

• Foster a supportive, accountable work culture that motivates team members to exceed expectations

• Build team engagement by offering feedback, recognition, and growth opportunities

• Respond to guest concerns efficiently while tracking feedback and service trends

• Manage room preparation and assignments, including VIP and special request coordination

• Review daily activity logs and assist in frontline operations when needed

• Organize monthly engagement events for Winter Rental Guests

• Oversee departmental spending, manage labor costs, and maintain supply inventory

• Audit cashier reports and manage daily deposit processes

• Ensure all guest service areas are clean, safe, and operating at a high standard

• Identify safety risks and communicate concerns to leadership; stay current on regulatory guidelines

• Maintain proficiency in the systems and tools that support guest services functions

• Other duties as assigned

What are we looking for?

• Previous experience managing a team through motivation, coaching and development
• Able to anticipate guest needs, adapt quickly to changing priorities, and make sound, independent decisions 
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
• Demonstrated excellent written and verbal communication skills
• Proven job reliability, diligence, dedication and attention to detail

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance

• Supplemental insurance plans (ex. Vision, Life, etc…)

• Paid Time Off

• 401(k) retirement plan with company match

• Bereavement Leave

• Jury Duty Pay

• Employee Assistance Program

• David L. Brittain Scholarship Program

• Tuition Reimbursement

• Resort Accommodations Discount

• And more!

Who are we? 

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States. 

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up 

Connect with us! @brittainresorts

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.