Housing Specialist na YMCA of Southern Maine

About the YMCA

At the YMCA of Southern Maine, we’re more than a gym—we’re a community. From camp counselors to program directors, our team is filled with passionate people working together to create a healthier, happier, and more inclusive community. We value diversity, authenticity, and teamwork, and we’re looking for people who will bring their whole selves to work each day.

If you’re ready to be a part of something bigger and make a lasting difference, we want to hear from you. Join us at the Y and help build a stronger, more caring community—one relationship at a time.

Position Summary

The Housing Specialist plays a key role in fostering a welcoming, safe, and supportive environment for residents of the YMCA’s Men’s Dormitory and Single Room Occupancy (SRO) housing. Reporting to the Senior Director, this individual serves as a friendly and professional point of contact for residents, visitors, and service providers while helping to maintain a clean, safe, and mission-centered environment.

Key Responsibilities

• Provide excellent customer service in person and on the phone to residents, visitors, and healthcare/case management professionals.
• Handle rental payments, lockouts, administrative support tasks, and maintain accurate records.
• Monitor safety, enforce house rules, and respond to emergencies with calm and professionalism.
• Support resident move-ins and participate in applicant interviews.
• Ensure cleanliness and upkeep of the workspace and surrounding areas.
• Conduct regular room safety checks and communicate resident needs or concerns to leadership.
• Actively promote the YMCA’s mission, programs, and fundraising campaigns.

What We’re Looking For

• Must be at least 18 years of age.
• Strong customer service and verbal communication skills.
• Experience or background in social work preferred.
• Detail-oriented with excellent organizational skills.
• Ability to work effectively amid distractions and interruptions.
• Proficiency with Microsoft Office and the ability to quickly learn new software systems.
• Must pass a criminal background check and fingerprinting through the Office of Children and Family Services (OCFS).

Why Work for the Y?

• Opportunities for growth and professional development
• Be part of a cause-driven organization that makes a real impact
• Free YMCA membership!
• Plenty of paid time off for life, vacations, staycations, and rest.
• YMCA-subsidized medical, dental, and vision, plus YMCA-funded HRA (FT & PT30).
• Generous program discounts, including childcare and camp.
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement).

Full time: Mon - Fri - 8:30 - 5:00 pm with occasional weekend shift to accommodate needs. 

Compensation: $20.00 - $22.00 depending on experience

A Commitment to Equity and Inclusion 

We commit to inclusion in our mission and in our hiring practices by promising to make the Y open to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances, without discrimination.