- Senior
- Build and nurture strong relationships with assigned customer accounts, acting as a trusted advisor throughout their journey with Nutanix technology.
- Develop and implement tailored Customer Success Plans that align with customer goals, conducting regular reviews to track progress and adapt as necessary.
- Monitor and improve customer satisfaction metrics, proactively addressing any concerns to enhance overall customer experience.
- Drive product adoption and expansion by leveraging deep technical knowledge and fostering proactive engagement with customer organizations.
- Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback.
- Play a pivotal role in establishing foundational processes and best practices within the customer experience team.
- Achieve NCX certification within the first year to enhance expertise in customer experience management and establish credibility.
- Advocate for customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements.
- 5+ years of experience in customer-facing technical roles, engaging with mid-senior level stakeholders.
- Strong technical expertise in data center technology, virtualization, and hyper-converged solutions.
- Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP) enhancing credibility or working towards them.
- Familiarity with architectural frameworks such as ITIL and TOGAF.
- Proven experience in managing large-scale customer operational standards and processes.
- Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs.
- Customer-centric mindset coupled with a passion for driving change and developing success strategies.
- Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.
- Fluency in French and English is required for this role
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