Front Desk Agent na Regency Hotel Management
Regency Hotel Management · Sioux Falls, Estados Unidos Da América · Onsite
- Junior
- Escritório em Sioux Falls
- Medical and Dental Insurance
- PTO
- Competitive Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting all necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Monitor all areas of the hotel to assure secure and safe.
- Maintain updated records of bookings and payments.
- Document any guest comments/maintenance requests.
- Maintain all areas of the front desk.
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software
- Customer service experience
- Excellent communication and organizational skills