IT Clinical Systems Manager na Specialty Dental Brands

Description

We are seeking a proactive and knowledgeable IT Clinical Systems Manager to oversee the planning, implementation, and support of clinical applications and systems across our dental organization. This role will serve as a critical liaison between clinical operations, IT, and third-party vendors to ensure our technology supports efficient, compliant, and high-quality patient care. The Clinical Systems Manager manages our Clinical Systems Training Team in the day to- day performance of their jobs and ensures that project/department milestones/goals are met.

Key Responsibilities

Oversee the daily operations, maintenance, and optimization of all clinical applications, including EHR/EMR/PMS, practice management, scheduling, e-prescribing, and patient portals.
 

• Serve as the primary point of contact for clinical software vendors; manage vendor relationships, SLAs, and product roadmaps.
  Coordinate system upgrades, new module rollouts, and integrations with third-party systems (e.g., labs, imaging, billing).
• Partner with clinical leadership, providers, and end users to gather requirements, troubleshoot issues, and ensure systems meet clinical and operational needs.
• Translate clinical workflows into system configurations or enhancements that improve usability and efficiency.
• Lead or support onboarding, training, and ongoing education efforts for clinical system users.
• Develop and maintain documentation, user guides, and FAQs for clinical applications.
• Monitor support ticket trends and implement process or system changes to reduce recurring issues.
• Lead clinical system implementation and enhancement projects from planning through go-live, ensuring milestones, timelines, and budgets are met
• Responsible for onboarding and ongoing training and development for IT Software Trainers.
• Administer and report on post-training evaluations of training staff.
• Drive the efforts for interviewing and hiring new Training Team members.
• Become an expert in all SDB preferred practice management software.
• Develop materials for customers and internal team members.
• Research and select software to support on-line software training.
• Create and edit instructional materials to be used by trainers on-site and oline.
• Be the connection between SDB frontline Clinic, Implementation, Conversion, and Training Team.
• Create training schedules and manage training resources.
• Support trainers on-site and assist with conversion issues.
• Address concerns of the trainer or office and assign responsibilities accordingly.
• Manage and approve trainer expenses.
• Communicate with the project managers and vendors – relay concerns and enhancement requests.
• Responsible for managing, planning, overseeing all aspects of software training.
• Collaborate with the software vendors to resolve software and product issues, as necessary.
• Professionally represent Specialty Dental Brands to internal and external customers, in accordance with company policies and procedures.
• Collaborate with the Information Security team to enforce data security and access controls within clinical systems.
   

Requirements

• 3+ years of experience managing clinical applications, preferably in ambulatory, multisite, or specialty care settings.
• Strong leadership and interpersonal skills.
•  Experience in managing a customer-facing team.
• Experience creating and utilizing instructional design techniques that include adult learning theories
• Proficient using dental or healthcare practice management systems, and comfortable with technology.
• Ability to effectively communicate and manage change in a positive manner.
• Strong knowledge of EHR/EMR systems 
• Familiarity with healthcare or dental operations, clinical documentation, and regulatory requirements (HIPAA, HITECH, etc.).