Lead Receptionist na City of Durango, CO

About the Department

To perform as the lead cashier/receptionist for a City recreation facility involving the continual monitoring and leadership of the front desk staff as well as a variety of reception duties including operating a multi-line telephone, greeting, screening and assisting customers. Access control, class registration, and cash handling and accounting. Equipment, concessions and merchandise sales. To perform routine clerical duties and a variety of related tasks relative to assigned area of responsibility.

Position Duties

• Assist with oversight of Cashier/Receptionists at the recreation facility including staff orientation, training, monitoring and scheduling while on shift.
• Assist with administrative duties including the development and distribution of flyers.
• General public reception by telephone and in-person. Perform and oversees access control and monitor computer systems.
• Greet and assist the public in a courteous and responsive manner; provide information and directions for the City’s attractions; locate staff, direct visitors to scheduled meetings.
• Perform as well as oversee front desk staff on class registrations, facility admissions, merchandise sales, locker and facility rentals on the computer, involving cash handling and accounting.
• Review and correct any RecTrac inputting errors and import WebTrac information to keep the data base current.
• Operate a wide variety of office equipment including computers, typewriters, copiers and facsimile machines.
• Assist with the establishment and enforcement of policies for the recreation facility.
• Assists with inventories and equipment for the recreation facility.
• Assists with cleanliness of the facility.
• Continually update and organize display case and bulletin boards.
• Assist with recreation facility building oversight.
• Assist with administrative duties.

Other Duties:

• Attend and participate in professional meetings; stay abreast of new trends and innovations in the field of recreation and facility management.
• Perform “Manager on Duty” responsibilities on a rotational basis.
• Ensure adherence to safe work practices.
• Perform related duties and responsibilities as required.

Supervisory Responsibilities: This job has no supervisory responsibilities, although provides leadership of part-time staff.

JOB QUALIFICATIONS: Knowledge, Skill and Ability
Knowledge of:

• Operations, services and activities of a municipal recreation facility.
• Modern and complex principles and practices of recreation services and facility management.
• Modern office procedures, methods and equipment, including computerized cash register, ten key adding machine, copiers, and facsimile machines.
• Mathematical principles and practices.
• Cash handling techniques.

Ability to:

• Operate a variety of office equipment, including a cash register, computer, ten key adding machine, copier, and facsimile machine.
• Operate a multi-line telephone system and direct calls appropriately.
• Deal effectively and diplomatically with the public.
• Interpret and explain City policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Operate a computer and relevant software programs.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
• Maintain effective audio-visual discrimination and perception needed for successful job performance.
• Maintain mental capacity that allows the capability of effectively interacting and communicating with others.

Work Environment:
Work is performed in a typical indoor office setting; Mostly sedentary with periods of mobility and light physical activity.

Physical Activities:

• Ability to effectively interact with other individuals, (co-workers, public, children, etc.);
• Use and normal maintenance of office machines, (copier, computer, printer, fax, etc.);
• Handling of files weighing up to 10# including floor to waist and overhead lifting;
• Ability to lift, push and move office supplies weighing up to 50#;
• Ability to bend, stoop, stretch, reach, carry, grasp and turn objects;
• Ability to climb stairs; and stand, sit and walk for up to 60 minutes at a time;
• Frequent use of phone handset and repetitive use of hand & fingers to take messages, operate office equipment, use computer keyboard & computer mouse and to perform other office tasks;
• Acceptable eyesight to read printed material & a computer monitor and to operate office equipment;
• Acceptable hearing to communicate with others in person or through telephonic means;
• Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.

Minimum Qualifications

Education or Formal Training and Licenses: Equivalent to the completion of the twelfth grade.  Possession of, or ability to obtain, an appropriate, valid driver’s license.  Possession of, or ability to obtain, an appropriate, valid CPR/AED and First Aid Certificate.
 
Experience:  One year of customer service and clerical experience, including cash handling.

Other Qualifications

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as established to meet the ongoing needs of the organization.
 

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