OPERATIONS SUPERVISOR I na San Bernardino Superior Court, CA
San Bernardino Superior Court, CA · San Bernardino, Estados Unidos Da América · Onsite
- Junior
- Escritório em San Bernardino
About the Department
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Bring your leadership and organizational skills to the Superior Court as an Operations Supervisor I, where you’ll help shape the effectiveness and impact of our justice system.
About the Position
Under general supervision, schedules, supervises and reviews the work of subordinate employees engaged in court operations, document processing and/or courtroom support function; and performs related duties as assigned.
Distinguishing Characteristics
Operations Supervisor I is an entry level supervisor in the Operations Supervisor class series. Incumbents oversee the functions, operations and staff of an assigned court section. Incumbents are responsible for conducting employee training, preparing performance evaluations and providing feedback to staff to improve performance and productivity. Incumbents develop procedures and materials to improve service. Incumbents are expected to exercise discretion in carrying out responsibilities independently, with a thorough understanding of court policies, procedures and customer service issues.
Operations Supervisor I is distinguished from Operations Supervisor II in that incumbents in the latter class supervise and direct the work of court operations units that may include subordinate supervisors.
Employees in this class may report to an Operations Supervisor II or a Court Operations Manager.
Under general supervision, schedules, supervises and reviews the work of subordinate employees engaged in court operations, document processing and/or courtroom support function; and performs related duties as assigned.
Distinguishing Characteristics
Operations Supervisor I is an entry level supervisor in the Operations Supervisor class series. Incumbents oversee the functions, operations and staff of an assigned court section. Incumbents are responsible for conducting employee training, preparing performance evaluations and providing feedback to staff to improve performance and productivity. Incumbents develop procedures and materials to improve service. Incumbents are expected to exercise discretion in carrying out responsibilities independently, with a thorough understanding of court policies, procedures and customer service issues.
Operations Supervisor I is distinguished from Operations Supervisor II in that incumbents in the latter class supervise and direct the work of court operations units that may include subordinate supervisors.
Employees in this class may report to an Operations Supervisor II or a Court Operations Manager.
Position Duties
Typical duties of an Operations Supervisor I may include, but are not limited to:
- Assigns, schedules, supervises and evaluates the work of section staff; implements and monitors work plans to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.
- Participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with court Personnel Plan policies and labor contract agreements.
- Provides day-to-day oversight and works with staff to ensure a high-performance, customer service oriented work environment that supports achieving the court's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned area of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
- Interacts with managers and judges on operational, scheduling or processing issues; implements and revises work programs, plans, processes and procedures to achieve section objectives consistent with established statutory, rule and policy requirements and court service quality expectations; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by unit to improve service and productivity.
- Monitors workflow and assigns work priorities to ensure efficient, timely and accurate operations; coordinates, collects and compiles statistical workload reports.
- Interprets policies and procedures for employees through staff meetings, instructions, procedures and other means; informs staff of procedural changes pertaining to new legislation.
- Approves employee time reports; maintains attendance records; approves time-off requests.
- Acts as liaison between administration and support staff; consults with representatives of other divisions, departments and outside agencies on matters affecting the unit.
- Oversees and participates in performing account reconciliation and cash management duties.
- Explains applicable laws, rules, policies and procedures on difficult and complex issues to litigants and the public; responds to complaints requiring the interpretation of law and court policies.
- Performs a wide variety of technical court operations duties as necessary to provide backup coverage to other staff in the work unit or when filling in for courtroom staff as assigned.
- Under direction may assist in the preparation of court calendars pursuant to judicial changes or requests and administrative restructuring; may work with supervising judges in assigning cases to open courtrooms; may obtain the services of pro tem judges, court reporters and court interpreters.
- May serve on court-wide committees; performs special projects as assigned.
- Performs other duties as assigned.
Minimum Qualifications
Graduation from high school or GED and three (3) years of increasingly responsible court experience performing court services duties and functions, or an equivalent combination of education, training and experience.
Resumes will not be accepted in lieu of the required application and supplemental application.
Human Resources will review applications to identify candidates who meet the minimum qualifications, therefore, it is to your benefit to include all pertinent work experience. When listing court experience, please include dates and classification of each position held, if more than one.Selection Process
- Applications will be reviewed to identify candidates who meet the minimum qualifications for this position.
- Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted.
- Candidates who are successful in step 2 will be placed on the eligible list and may be considered for an interview. Placement on the eligible list does not guarantee an interview or employment.
Other Qualifications
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to twenty five (25) pounds unaided.
Specific vision abilities required for this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; observes and interprets people and situations; learns and applies new information and skills; performs highly detailed work; deals with changing deadlines, constant interruptions and multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with the public and dissatisfied individuals.
Work Environment
The employee works in an office environment where the noise level is usually quiet to moderate.
Special Requirements
A valid California Class C driver's license and the ability to maintain insurability under the court's vehicle insurance program.
REASONABLE ACCOMMODATIONS:
The Superior Court of California, County of San Bernardino is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at (909) 521-3700 or via email at [email protected]. Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711.
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Physical Demands
While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to twenty five (25) pounds unaided.
Specific vision abilities required for this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; observes and interprets people and situations; learns and applies new information and skills; performs highly detailed work; deals with changing deadlines, constant interruptions and multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with the public and dissatisfied individuals.
Work Environment
The employee works in an office environment where the noise level is usually quiet to moderate.
Special Requirements
A valid California Class C driver's license and the ability to maintain insurability under the court's vehicle insurance program.
REASONABLE ACCOMMODATIONS:
The Superior Court of California, County of San Bernardino is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at (909) 521-3700 or via email at [email protected]. Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711.
