Job Title: Technician – Technology
Wage/Hour Status: Non-Exempt/At-Will
Reports To: Coordinator – Technology Support Services
Pay Grade/Days: 207/226
Dept./School: Administration Bldg.
Date Revised: June 2022
Primary Purpose:
Deliver rapid and effective technology field services through maintaining, troubleshooting, and repairing computers, peripherals, and network devices to all campuses and administrative departments within the district. Responsible for phone support, technology problems evaluation, and distribution of technology-related work orders.
Qualifications: Education/Certification:
Two years of college or technical school/military training in computer maintenance and repair or equivalent experience.
Valid Texas driver’s license
Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)
Knowledge of a wide variety of software applications including, but not limited to, Microsoft Office, Email applications and educational applications
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Strong customer service perspective
Strong writing skills
Strong ability to multitask
Knowledge of basic SQL scripting
Familiarity with public school operations
Ability to present information to a group of employees (>30)
Experience:
Two years of work experience in technical support position or
Experience in repair and maintenance of computers and peripherals
Major Responsibilities and Duties: - Provide customer service in person, over phone, and by email to assist end-users in resolving computer hardware and software problems.
- Perform repairs to desktop and laptop computers and related equipment.
- Process and complete technology related work orders.
- Evaluate and recommend technology related repairs and purchase of parts and equipment.
- Setup and/or upgrade district hardware and software.
- Compile, maintain, and file all physical and computerized reports, records and other documents required.
- Assist in conducting technology training for campus personnel.
- Recommend policies toward the improvement of delivery of services.
- Responsible for the pick up and return of off-site repaired equipment and replacement and return of parts within specified time frame.
- Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
- Stay knowledgeable of advances in technology. Attain and maintain technical certifications.
- Manage help desk and remote software installation systems.
- Inform staff during meetings on the use of the remote software installation system and other technology training.
- Coordinate with network division prior to any software deployments.
- Work harmoniously with co-workers, subordinates and supervisors in a team environment.
- Create tutorials for end-user technology procedures.
- Promote Waco ISD in all aspects of business operations and business relationships.
- Promote the overall enhancement and improvement of Waco ISD.
- Keep the Technology Support Services Supervisor informed and up-to-date on business services and processes.
- Perform other duties as assigned.
Equipment Used:
District Assigned computer, phone, peripheral devices, network management tools, computer repair tools, testing equipment, light duty vehicles, and personal vehicle.
Working Conditions:
Mental Demands/Physical Demands/Environmental Factors:
Prolonged use of computer and telephone; Maintain emotional control under stress, hectic pace, and work with frequent interruptions. Repetitive hand motions; occasional strenuous walking, standing, bending, and climbing; moderate to heavy lifting and carrying; and operation of a motor vehicle. Working in office environment and with diverse community groups. Frequent work in industrial and classroom environment. Occasional work in utility closets, cable chases, and above suspended ceilings.
Note: This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions or working conditions associated with the job. This job description is not a contract of employment or a promise or guarantee of any specific terms or conditions of employment. The school district may add to, modify or delete any aspect of this job (or the position itself) at any time as it deems advisable.
Non Discrimination Statement
The Waco Independent School District is an equal opportunity educational provider and employer who does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information or non-proficiency in English language skills in educational programs or activities that it operates or in employment matters. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Age Discrimination Act of 1975, as amended; Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act; and school board policy not to discriminate in such a manner.
For information about your rights or complaints regarding compliance with the nondiscrimination requirements of Title IX, please email [email protected] or contact Waco ISD Assistant Superintendent of Human Resources at 254-755-9410 or Assistant Superintendent for Student Services and Support at 254-755-9417. For information or complaints regarding compliance with the nondiscrimination requirements of Title VI and Title VII, as amended, contact the Waco ISD Assistant Superintendent of Human Resources at 254-755-9410. For information or complaints regarding compliance with the nondiscrimination requirements of Section 504 of the Rehabilitation Act of 1973, as amended, contact Waco ISD Special Education Executive Director at 254-755-9569 or write to P.O. Box 27, Waco, TX, 76703.
