Hybrid Resident Services Manager II - Denver na Mercy Housing

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.  

The Resident Services Manager II will oversee programs, staff, and services at each property in an assigned region. Supervises other Resident Services Managers and/or manages Resident Services for a state or region with a large number of properties and programs. Properties may include different types of housing (family, senior, supportive, etc.) with varying program models.

Candidates with prior Permanent Supportive Housing strongly preferred. This position will require frequent local travel to multiple properties in the Denver area.

We encourage candidates with lived experience to apply. This is an on-site position.

Pay: $64,480-72,800 annually, dependent on experience 

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision  
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 
• 403b + match 
• Early close Fridays (3 paid hours each Friday)   
• Early close prior to a holiday (3 paid hours) 
• Paid Time off between Christmas and New Year's Holiday 
• Paid Volunteer Time  
• Paid Parental Leave and Care Giver Leave  
• Paid Life Insurance 
• Free Employee Assistance Plan  
• Free Basic Dental
• Pet Insurance options

Duties:

• Supervise all assigned Resident Services staff in the delivery of programs/services and the evaluation of outcomes. Conducts audits to determine quality of program delivery and consistency with program model.
• Provides strategic input and initiative for program supervision and improvement.
• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business and educational institutions and assist/train/direct Resident Services staff to do the same.
• Collaborate with Resource Development staff in the preparation of grant proposals, reports and in support of general fundraising efforts; track, analyze, and meet grant compliance requirements.
• Partner proactively and regularly with housing development staff working on new projects or acquisitions to determine plans for Resident Services and to provide input on property design decisions.
• Participate in annual Resident Services and/or grant budget process for the assigned portfolio.
• Recruit, hire, orient, manage and evaluate assigned resident services staff.
• Other duties as assigned. 

Minimum Qualifications

• Bachelor's Degree in a related field.
• Five (5) years in community development or social service program development.
• Two (2) years in program and staff management.
• Experience with Permanent Supportive Housing. 

Preferred Qualifications

• Master's Degree.
• MFT, MFTI, LCSW, or LCPC license.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others, including residents. Must demonstrate a high level of verbal, writing and listening skills.
• Perform basic computer functions using Microsoft Word, Excel and Outlook.
• Must demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff. Develop staff skills in support of resident and community programs and initiatives through training and mentoring.

This is a brief summary of the position.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.