Hybrid Community Outreach & Customer Service Coordinator na Pinellas County

We have a great opportunity for an experienced Community Outreach/Customer Service Coordinator who thrives in a fast-paced environment! 

This is advanced supervisory level professional office/field social work. Work includes supervising and coordinating the work of staff assigned to special projects and community initiatives. Work also includes high level problem solving of customer complaints and client related referrals from the public, county administration and other departments. Position proactively serves as liaison between the department and community and includes a high degree of public contact. Work is performed with considerable independence within established policies and work procedures. The position reports to a senior management official, division director, or designee.

This Community Outreach/Customer Service Coordinator position is located at:  647 1st Avenue North in St. Petersburg, FL; this opportunity has a flexible schedule with some remote work available.

 What you would do

• Plan, coordinate schedules, and supervise the work of a team assigned to special projects and/or community initiatives; supervise, assign, and evaluate the work of Eligibility Specialists, Senior Office Specialists, and other team member.
• Mentor, coach, and train employees in the work unit.
• Act as the liaison with other community agencies involving initiatives the department is working on.
• Research and resolve client complaints and customer service issues; serve as the department point of contact for special referrals that cannot be resolved by the usual means; ensure all special referrals are addressed in a timely manner, when appropriate enters findings into the County Assignment Tracking System (CATS).
• Identify deficiencies in operations, business processes and customer service issues and makes recommendations for service enhancement and changes to policies and procedures.
• Prepare reports on work performed by unit and maintains accurate records on customer service issues received and disposition of each referral.
• Complete required reports and submits requests for reimbursements for grant funded programs.
• Perform related work as assigned or required.

 What you would need to have

• 8 years technical and professional experience in social casework or a related human service field; or
• Associate’s degree in social work, psychology, sociology, or a related field and 6 years’ experience as described above; or
• Bachelor’s degree in social work, psychology, sociology, or a related field and 4 years’ experience as described above; or
• Master’s degree and 2 years’ experience as described above; or
• Doctoral degree and some experience as described above; or
• An equivalent combination of education, training and/or experience.
• Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• May be assigned work in the department’s offices and various locations in the community.

 Why Choose Pinellas County?

When you join Pinellas County, you’re not just taking on a job—you’re investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area:

• Comprehensive Benefits Package: Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.
• Florida Retirement System (FRS): Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.
• Generous leave time: Take advantage of time off to recharge and enjoy life outside of work.
• Wellness Program: Access to county gyms 24/7 and wellness programs as part of our commitment to employee wellness.
• Deferred compensation: Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.
• To learn more, see What We Offer

Want to Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

Community Outreach & Customer Service Coordinator