Job Details

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited.  

Join our team today and become a greater part of the community! We are hiring a Players Club Representative to effectively communicates features and benefits of the Running Creek Rewards Program and all related promotions to prospective gaming customers. Maintaining customer information assuring the highest standards of data entry and the issuance of comps and promotional items to customers. The Players Club Representative will also sell gift shop and tobacco items to customers. Provides fast, friendly, excellent service to customers at all times.

This position's work schedule is Wednesday through Sunday from 4:00 pm - 11:00 p.m. and may change over time depending on business needs.

Specifically, you:

1. Must adhere to the Running Creek Casino’s policies and procedures.
2. Effectively communicates features and benefits of the Rewards Card Program and all related promotions to prospective gaming customers.
3. Solicits and documents guest information for marketing research purposes.
4. Maintains database integrity by following high standards of data entry and issue rewards to customers based on their gaming.
5. Promotes Running Creek Casino by interacting with customers in an enthusiastic, helpful and friendly manner.
6. Acknowledges, greets and converses with customers as they approach the Total Rewards center.
7. Assists in the execution of all events and promotions efficiently and effectively.
8. Offers to help in other Running Creek Rewards Club related duties at management request.
9. Must adhere to the safety rules and regulations of the Running Creek Casino and of the Marketing department.
10. Selling Gift Shop and tobacco items and keeping inventory of stock
11. And all other job duties as assigned by supervisor.

WORKING ENVIRONMENT

Office, gaming floor and restaurants, frequent loud noises and cigarette smoke. Extensive computer use.Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino employees are responsible to ensure that their designated operations are in compliance with Casino policies, IGRA, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three-month introductory period. Candidates for this position will be required to have dependable transportation available to them.

Native American Preference will apply in accordance with Tribal policies