- Senior
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.
In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.
At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.
Job Description
You will be responsible for fact checking all legal claims and preparing court papers when we need to take a debtor to court. You will assist credit controllers in compiling handover files and ensure information is accurate and relevant.
You will have a keen eye for detail, and accuracy, and have experience working between teams to investigate and fact check information.
This is an exciting and challenging position, the successful candidate will relish the large amount of responsibility placed with them.
The successful candidate will enjoy the challenge of working to deadlines, in a sometimes demanding environment, that forces you to multi-task.
Duties
- Manage legal/handed over accounts.
- Liaise with legal team with regards to legal customer queries.
- Assist credit controllers in compiling handover files.
- Ensure information is accurate and all relevant/required information is included in hand over files.
- Track and monitor payments made to RSAWEB as well as legal company by handed over customers.
- Perform reconciliations when necessary.
- Liaison with debt collection agencies include handover and progress.
- Manage the pre-legal and legal processes for collections.
- Update status and tracking reports.
- Record and monitor deadlines.
Applicant Criteria
Hours
9:00 am – 5:30 pm GMT Mon – Fri
Other info
- 15 days’ holiday per year
- You must provide your own IT equipment
- You should should have a min 20 mb wired broadband connection
